Travel Industry Reports
Fast track to a report
T2RL in-depth reports may be purchased individually on a pay-as-you-go basis. These are published by T2RL consultants regularly, combining our comprehensive data and insight into the underlying trends and expectations behind the data. If however, you require access to a number of reports and the detailed data-sets, it will be more cost-effective to subscribe on an annual basis, rather than purchasing individual reports. Summary Reports are available free of charge.
You may not publish or circulate any part of these documents without express written permission from T2RL.
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Are Airlines and Vendors Ready for Modular OOSD?
April 2024£5,000.00 (exc. VAT) Full reportThis is a follow-up to the T2RL Transition Series of reports published in 2023. Those reports considered the evolution of airline commercial and distribution practices away from structures specific to the industry and towards more general retailing practice.
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Voice of the Travel Seller 2024
March 2024£0.00 (exc. VAT) Full reportIn September 2023, T2RL invited a select group of Travel Seller representatives to participate in our annual Engage conference in London. The addition of Travel Sellers’ perspectives to the panels brought a new depth to the discussions held on the state of distribution in the travel industry.
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The Market for Airline Loyalty Management Systems 2024
February 2024£5,000.00 (exc. VAT) Full reportThe airline loyalty ecosystem is becoming more complex over time. The AAdvantage programme, launched by American Airlines in 1981 was a relatively simple system that allowed members to earn miles for journeys taken that they could then spend on reward flights. Compared to a modern loyalty scheme which may include air and non-air partners, co-branded credit cards, and online games and lotteries it was very basic indeed.
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Airline Arrivals and Departures 2023
February 2024£5,000.00 (exc. VAT) Full reportThis is T2RL’s 7th edition of the Airline Arrivals and Departures Report. The sixth edition was published in January 2023. This report will examine the comings and goings in the aviation industry highlighting the impact of Covid-19 over the years, how the market stabilised in 2023 and our predictions for 2024.
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Offer, Order, Settle, Deliver Status Report
January 2024£5,000.00 (exc. VAT) Full reportThis is the latest in a series of T2RL update reports on the status of market initiatives to modernise airline sales and fulfilment technology. Initially the report concentrated on the IATA standards NDC and ONE Order but over time it has become clear that these are just two aspects of a wider-ranging move to a more retail- oriented approach by the world’s airlines. This edition was prepared in December 2023 and summarises T2RL’s perspectives to date.
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Service Levels and Service Management in Offer / Order Survey Report
January 2024£5,000.00 (exc. VAT) Full reportIT Services in the airline industry are changing. The industry has moved already from an offline economy to a digital, always on, economy and is rapidly evolving further into an online retail economy with the transition to Offer / Order / Settle / Deliver (OOSD).
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Industry Outlook: Living in Interesting Times
January 2024£0.00 (exc. VAT) Full reportDuring the Covid-19 Pandemic T2RL tracked its impact and the steps to recovery. As 2023 ends it appears that the impact of the pandemic on the airline industry is almost fully dissipated. Passenger numbers are back to where they were in 2019 – although not where they would have been had there been no pandemic.
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Impact of the Ukraine War on Travel Technology Vendors
December 2023£5,000.00 (exc. VAT) Full reportThe conflict in Ukraine has had significant impact on the revenues of western technology companies. Sanctions on Russia and Belarus together with Russian government policies have led to their near complete withdrawal from those markets. The most significant effects have been felt by Sabre and Amadeus. Others that have felt some impact include Travelport, PROS and Lufthansa Systems.
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Global Passenger Volumes Projections
November 2023£5,000.00 (exc. VAT) Full reportT2RL’s 2023 projection methodology is characterised by a bottom-up approach, airline-by-airline. It takes into account reported volumes for the first 9 months / first half of 2023 if available, airlines own projections and capacity plans for the rest of the year, domestic to international ratios, airline suspension durations, the latest international border closure dates, airline business models and regions.
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The Market for Online Direct Passengers 2023
November 2023£5,000.00 (exc. VAT) Full reportThis is the fourth edition of T2RL’s report on the market for online direct passengers, specifically those booked via airline Internet Booking Engines (IBE). This edition, published in November 2023, describes the state of the market using current contract data along with passenger volume information relating to 2022 and projected figures for full year 2023.
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PSS Vendor Forecast 2023
October 2023£5,000.00 (exc. VAT) Full reportWhile there is no such thing as a dull year in the airline industry it is certainly the case that the last three have been particularly eventful. The Covid-19 pandemic caused a near shut down of international air travel in 2020 and just as normality was returning the Russian invasion of Ukraine generated further upheaval.
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Travel Distribution Aggregator Market 2023
October 2023£5,000.00 (exc. VAT) Full reportThe recent push in the industry to retail modernisation has handed airlines and aggregators a huge opportunity. We have seen a number of new aggregators enter the market in recent years, however the rate has slowed in the last 12 months.
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T2RLEngage Summary Report
September 2023£0.00 (exc. VAT) Full reportT2RLEngage 2023 focussed on how the industry as a whole plans the transition, whilst putting customer/traveller needs at the heart of the journey. The conference brought together delegates from across the industry – airlines, technology suppliers and travel sellers – to share market intelligence, innovation and best practice on this first stage in the digital journey to Offer/Order.
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Market for Airline Passenger Service Systems
September 2023£25,000.00 (exc. VAT) Full reportThis is the fifteenth edition of T2RL’s report on the market for airline Passenger Services Systems (PSS). The first edition was prepared and distributed in September 2009. It has subsequently been updated annually, making use of the most recently available data on the world’s airlines and systems providers.
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Airline Distribution Trends – Indirect vs Direct
August 2023£5,000.00 (exc. VAT) Full reportThis is the fifth edition of T2RL’s report on the airline distribution market taking into account the channels through which seats are sold. The full report, published in August 2023 is based on 2022 passengers and describes the state of the distribution market at the tail-end of the COVID-19 crisis.
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Offer Order Settle Deliver Status
August 2023£5,000.00 (exc. VAT) Full reportThis is the latest in a series of T2RL update reports on the status of market initiatives to modernise airline distribution. Initially the report concentrated on the IATA standards NDC and ONE Order but over time it has become clear that these are just two aspects of a wider-ranging move to a more retail-oriented approach by the world’s airlines. This edition was prepared in July 2023 and the full report summarises T2RL’s perspectives to date.
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The impact of OOSD on Travel Sellers
July 2023Full reportThis is the fourth in T2RL’s series of reports on the transformation that is happening in the way that airlines sell and deliver their services.
There is a growing consensus that traditional processes based on technologies dating back to the middle of the 20th century need a significant update. In these reports we describe the new structures and, more importantly, describe the path that the industry will have to take in order to implement them.
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Global Passenger Volumes Analysis
July 2023£5,000.00 (exc. VAT) Full reportThis is T2RL’s 7th edition of the Global Passenger Volumes Analysis Report. The 6th edition was published
in November 2022. The purpose of this report is to provide an industry standard on current and historical
global air passenger volumes.The report includes an in-depth analysis of 2022 passenger volumes by regions and airline business models, historical growth analysis and overall sentiments of the market for that year.
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Investing in the Future
July 2023£5,000.00 (exc. VAT) Full reportThis is the third in T2RL’s series of reports on the transformation that is finally happening in the way that airlines sell and deliver their services.
There is a growing consensus that traditional processes based on technologies dating back to the middle of the 20th century need a significant update. In these reports we describe the new structures and, more importantly, describe the path that the industry will have to take in order to implement them. -
Arrivals and Departures in 2022
March 2023£5,000.00 (exc. VAT) Full reportThis report examines the comings and goings in the aviation industry in 2022, highlighting the impact of COVID-19 in 2022 and comparisons to previous years. Complete your details to download the FREE report summary.
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Transition to Normality
January 2023Full reportDuring the Covid-19 Pandemic T2RL tracked its impact and the steps to recovery. As we enter 2023 the industry is regaining some sort of normality and while Covid has certainly not gone away it is no longer the dominant issue for many airlines.
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What Will An Order Management World Look Like?
March 2023£5,000.00 (exc. VAT) Full reportThis is the first in a series of reports that T2RL will produce during the course of 2023. They will cover the transformation that is finally happening in the way that airlines sell and deliver their services. There is a growing consensus that traditional processes based on technologies dating back to the middle of the 20th century need a significant update.
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The Market for Airline RM Systems 2023
April 2023£5,000.00 (exc. VAT) Full reportThis is the fourth edition of T2RL’s report on the market for airline revenue management (RM) systems.
Published in April 2023, it gives an insight into the current challenges and opportunities faced by airlines and vendors within the realm of pricing optimisation. -
NDC and ONE Order Status Report
June 2022£5,000.00 (exc. VAT) Full reportT2RL has produced a report on the current status of NDC and ONE Order including details of new NDC implementations, IT developments and costs to airlines. It also includes our view on how these changes are currently impacting the industry.
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Passengers Boarded sold per Distribution Channel
September 2022£5,000.00 (exc. VAT) Full reportThis is the fourth edition of T2RL’s report on the airline distribution market taking into account where an airline’s seats are sold. As the shockwaves of the pandemic continue to play out throughout the industry airlines are continuing to see a shift of bookings toward their direct channels. This report takes a deeper dive into our distribution split data and the trends we have been seeing in this space, including how many passengers are sold via the GDS, airline’s websites, host direct, call centre, tour operators and direct connect channels.
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The Digital Market Report 2022
December 2022£5,000.00 (exc. VAT) Full reportT2RL’s research highlights 1.1 billion passengers sold via airlines’ direct web and mobile sites in 2021 and projects this will reach 1.7 billion in 2022. This report highlights regional and business model trends for online direct bookings, key vendors, as well as current opportunities and challenges faced by airlines in this space.
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Offer, Order, Settle, Deliver Status
December 2022£5,000.00 (exc. VAT) Full reportT2RL has produced a report on the current status of Offer, Order, Settle, Deliver developments, replacing the regular NDC and ONE Order update report. This includes details of new implementations and IT developments and the impact these may have on the market.
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Airline Irregular Operations Management
May 2023£5,000.00 (exc. VAT) Full reportT2RL’s previous white paper on the Airline Disruption problem was published in 2016. It focused on airlines taking a renewed look at mitigating the customer effects of irregular operations through changes in internal processes and external software enhancement. At that time, the irregular operations technology landscape was evolving, as several vendors began developing tools to assist with passenger re-accommodation. There were also limited advancements in aircraft flow, schedule rebuilding, and crew management.
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The Market for Airline Loyalty Systems
February 2023£5,000.00 (exc. VAT) Full reportThis is the third edition of T2RL’s report on the market for airline loyalty systems. It is published in February 2023 and describes the state of the market using current contract data along with passenger volume and loyalty member information relating to 2021 and projected passenger volume for 2022.
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Transition is Everything
April 2023£5,000.00 (exc. VAT) Full reportThis is the second in a series of reports that T2RL is publishing during 2023. They cover the transformation that is finally happening in the way that airlines sell and deliver their services. There is a growing consensus that traditional processes based on technologies dating back to the middle of the 20th century need a significant update. In these reports we describe the new structures and, more importantly, describe the path that the industry will have to take in order to implement them.