New Architectures in Airline Passenger Systems

Delivering Revenue & Business Agility

2-4 October 2018 · QEII Centre, London

Book Your Placeregister interest

Take part in the 5th global gathering of PSS business leaders & experts

PSS 2018 will cover the opportunities and challenges of delivering on the promise of incremental revenue and business agility in the digital world.

Over three days, industry leaders will highlight the innovations and global trends in PSS solutions. Top decision makers from airlines can expect to leave the conference with a clear understanding of which strategy is the best fit for their current business model.

The market for airline commercial systems is more dynamic than ever. Airlines will need new capabilities to optimise personalisation, dynamic pricing and customer acquisition in a digital world, as well as improving support for distribution new and old. Enhanced customer experience will be critical to gain competitive advantage. Attracting 200+ delegates with an agenda guided by the latest independent thought and findings on industry hot topics, PSS 2018 offers fresh ideas and actionable strategies.

PSS 2018 conference will be held during 2-4 October 2018 in London at The QEII Centre. Join 200+ industry experts, analysts & peers.

However, if you are not yet ready to join, use the button below to find out more in our brochure and register your interest.

Programme

Pre-conference Master classes

Take advantage of consulting masterclasses for airlines or vendors delivered by T2RL analysts and external consultants in hands-on, class-room sessions, to explore effective processes and practices around the RFP process and contracting for PSS.

Keynotes

Be inspired by our keynote presentations and listen to exceptional content from these high level industry experts as they share their market knowledge.

Discuss, Debate, Learn

Case studies, panel debates, round tables, high- level industry speakers, exhibitor marketplace, networking drinks and evening reception at the Houses of Parliament – all included in your delegate fee!

Networking & Social Events

Enjoy excellent networking opportunities and develop new business relationships with industry peers and technology experts from around the globe. Both a drinks reception and a private gala event at the CHURCHILL WAR ROOMS are included in the price of your delegate registration.

The Future of the PSS in Digital Transformation, Monolith or Modular Solutions?

09:15MASTER CLASS – Vendors – Responding to Request For Proposal (RFP)
T2RL will walk vendors’ product management, marketing and sales teams through the T2RL Procure IT process. The masterclass will focus on how to create and manage responses to questions and prepare for the demonstration, migration and implementation workshops. This will allow vendor teams to present their services in the best possible light. The goal of the session is to ensure the vendor teams save time and money in responding to RFPs without compromising the ability to sell to prospective airline customers.
Nathalie Geurden – VP Consulting, T2RL, Russell Bowman, VP Product Management, Vendor Solutions, T2RL, Mike Moore, Managing Partner, T2RL
11:00MASTER CLASS – Contracting for PSS
Ultimately PSS contracts are complex, they cover terms and conditions, capabilities and services, service levels, regulatory and mandatory compliance together with broader governance on the solution roadmap and future developments. T2RL’s research and experience suggests that many airlines believe the PSS contract is almost the exclusive domain of the airlines in-house or externally appointed legal team during negotiations. Many airlines are developing their final contract with the chosen vendor after they have made a decision on a solution. T2RL and the World renowned legal firm Covington and Burling will provide airline delegates with insight and perspectives on effective processes and practices for contracting PSS solutions. The masterclass will provide airline business leaders with best practices in defining their requirements in terms of outcomes, legal experts with insight on the key business issues and business practices. IT leaders will also have the opportunity to discuss service management and service levels from a contracting perspective including incentives for performance. The session will also provide airline procurement professionals with insights on managing the stakeholders associated with a PSS decision in order to get the best possible outcome for the airline in contracting whilst balancing the needs of management and the system users.
Nigel Howard – Partner, Covington and Burling Ltd.,session with Richard Clarke – CEO, T2RL
11:00MASTER CLASS – Start up Airlines – Contracting for PSS for a Start-Up Airline
Smaller carriers with limited initial passenger volumes want to enter into flexible PSS contracts that cater for growth and changes in the business model. Start-ups need to change priorities as they launch and adapt to changing market conditions. The marketplace for solutions for smaller carriers is very active with implementation timelines relatively short compared with those migrating from one PSS solution to another. T2RL will present the market place for smaller carriers and lead a session on how small carriers can run an industrial strength contracting process quickly and efficiently in terms of resources and cost and management attention.
Mike Moore – Managing Partner, T2RL, Nathalie Geurden – VP Consulting, T2RL
12:30REGISTRATION & WELCOME LUNCH
14:00WELCOMING ADDRESS
Mike Moore – Managing Partner, T2RL
14:10SETTING THE SCENE
Richard Clarke – CEO, T2RL
14:25KEYNOTE PRESENTATION: Delivering PSS Infrastructure as the enabler for Digital Transformation
This session looks at how one of the largest PSS providers is planning to deliver and enhance their capabilities – to ensure it remains relevant and at the core of its customer’s business – now and in the future by making the system “open” for digital transformation.
Dave Shirk – President, Sabre Airline Solutions
15:05VENDOR KEYNOTE PRESENTATION: Agility for Transition and Transformation
Delivering PSS Infrastructure as the enabler for Digital Transformation. With a few notable exceptions the PSS is at the heart of the airline’s commercial offerings today for all channels. It is the primary mechanism for maintaining the inventory for sale. It is also clear that any real digital transformation requires the passenger servicing systems (PSS) to be reliably available for support and integration with other systems including third-parties for distribution, operations and financial reporting and management. This session looks at how one of the largest PSS providers in the World is planning to deliver and enhance their capabilities to ensure it remains relevant and at the core of its customer’s business now and in the future by making the system “open” for digital transformation.
Bertrand Kientz – Chairman & CEO, Conztanz 15 mins presentation, 5 mins facilitated Q&A by Richard Clarke -CEO,  T2RL
15:25AIRLINE PRESENTATION: PSS and where it fits in airline architecture
A leading airlines will share their views on where the PSS fits in to its overall systems and supplier architecture, as well as sharing their perspectives on the challenges that changing business requirements have had on thinking and strategy.
Ravi Simhambahtla, SVP Commercial Systems, United Airlines.
15:45AIRLINE PRESENTATION: PSS and where it fits in airline architecture
A leading airlines will share their views on where the PSS fits in to its overall systems and supplier architecture, as well as sharing their perspectives on the challenges that changing business requirements have had on thinking and strategy.
Peter Hauptvogel – CIO, FlyBe
16:05TEA BREAK
English Cream Tea sponsored by T2RL
16:20PANEL DISCUSSION: Towards a bigger or smaller role for the PSS
Where are we really going with PSS? Our panel will discuss their thinking and perspectives for the PSS in the context of business requirements and supply in the market place.
17:10PRESENTATION: The Equity Analyst’s View of the PSS Providers
What do Equity Analysts think about PSS suppliers and more importantly should the Airlines care?
Neil Steer – Redburn
17:45CLOSE DAY 1
Ian Tunnacliffe – Editor in Chief, T2RL
17:45 – 21:00DRINKS RECEPTION

Agenda subject to change.

What’s driving change inside the PSS? Why?

08amCOFFEE & NETWORKING
09:00OPENING & WELCOME
Mike Moore – Managing Partner, T2RL
09:10KEYNOTE PRESENTATION: A Faster, Better and Cheaper PSS
A leading vendor will share experience of delivering a new generation PSS using modern technology in terms of time to benefit and accelerating the deployment of new capabilities in merchandising, customer experience and business process efficiency.
Dheeraj Kohli – President, Unisys Travel and Transportation
09:45PRESENTATION: Dynamic Pricing – the independent perspective
This session will present T2RL’s latest research on the status of dynamic pricing. T2RL will share insights into the current market trends and results.
Scott Nason – Fellow, T2RL
10:10PANEL DISCUSSION: The future of inventory control and revenue management
The airline industry has built up a set of tried and tested methods and technologies for shopping, booking and selling airline seats. Digital interaction with customers offers the promise of improving and personalising the offer with the goal to increase revenues by more accurately meeting the needs of the customer. Given the current industry wide marketing architecture tied to schedule, classes and fares what does this mean for PSS based inventory management and revenue management applications in the longer term. The panel will explore the alternatives available for inventory control and revenue management and the pros and cons of each alternative. Given the superior levels of control promised by NDC and ONE Order it will also ask the question “Is there still a need for Revenue Integrity software?”
PANELISTS: Michael Reyes – SABRE, Ravi Simhambahtla – VP Comm Sys, United Airlines, Christopher Amenechi – CopaAir, MODERATOR: Richard Clarke – CEO, T2RL
11:00COFFEE & NETWORKING
11:20PANEL DISCUSSION: Priced Availability, Offer Management and the PSS.
Driven by the need to lower the cost of computing and deal with the exponential rise in shopping transactions the larger PSS providers like Sabre have moved their expensive mainframe-based shopping solutions to modern lower cost computing alternatives for years. What are the alternatives for priced availability and what’s the logic for a separation of priced availability from the PSS? This panel will discuss the different perspectives and the pace of innovation in priced availability in the context of more complex products and services.
PANELISTS: Surain Adyanthaya – Principal Product Strategy, Pros, Tim Reiz – CTO, Farelogix, Graham Wareham – Global Director, Data & Distribution, ATPCO, MODERATOR: Richard Clarke – CEO, T2RL
12:05PANEL DISCUSSION: Merchandising and Retailing inside or outside the PSS? Do we care?
Retailing and merchandising appears to be driving significant investment for airlines and remains a key focus for many. Airlines continue to seek ways to convert and stimulate lookers into bookers and browsers into buyers. This panel will discuss the current role of the PSS in delivering omni-channel merchandising and how that might change over time.
PANELISTS: Jim Davidson – CEO, Farelogix, Aidan Brogan – CEO, Datalex, MODERATOR: Bert Craven – Chief Research Officer, T2RL, Mike Barerra – Chief Product Officer, Radixx
13:00LUNCH & NETWORKING
14:30PANEL DISCUSSION: The future of ticketing, revenue accounting and payments and what does it mean for the PSS?
The idea of a ticketless airline and PSS has been around for decades. What is clear is that some carriers have been able to dispense with complexity associated with the industry standard accountable documents simplifying their business processes and the underlying IT infrastructure to a point where the total cost of their systems appears to be a fraction of their competitors. Where are we going with ticketing, revenue accounting and payments? This panel session will explore the implications for the future.
Carsten Weiße – Managing Director Global Travel, Accenture, Jan Fogelberg – Director Commercial, Hawaiian Airlines, MODERATOR: Ian Tunnacliffe – Editor in Chief, T2RL
15:30AFTERNOON TEA & NETWORKING
16:00KEYNOTE PRESENTATION: Delivering a Digital Customer Experience. The role of the PSS in customer communication and disruption management
As some airlines are moving towards far more complex product and service offerings disruption management and recovery from irregular operations becomes critical for servicing the customer. Realignment of the airlines full resources with the focus on the passenger will becomes a necessary condition for managing both cost and the passenger experience. This session will focus on the role of the PSS in disruption management and schedule recovery.
16:45PANEL DISCUSSION: Moving the DCS towards the passenger
Passenger check-in has traditionally been a core part of the PSS. New technology and business processes offer the opportunity to move a substantial amount of the work to the passenger and many airlines have already succeeded in making the travellers device the primary method for checking in. What does this mean for PSS core capability in terms of DCS? Our panel will discuss the opportunities and challenges of transforming the check-in process and the implications for departure control and flight closure. Many airlines, especially LCCs contract out ground handling. How do the specialist Ground Handler companies fit into the picture? IATA’s ONE Order initiative promises to revolutionise the relationship between booking systems (Reservations) and delivery systems (DCS). How will ONE Order change things, and in what time scale?
Semra Kandemir – Chief product strategy officer, HITIT, MODERATOR: Ira Gershkoff – Fellow, T2RL
 17:30CONFERENCE CLOSE
17:45EVENING RECEPTION
Evening reception of drinks and standing dinner at the historic Churchill War Rooms.
Limited to 200 places

Agenda subject to change.

Practical Advice for Buyers and Sellers of PSS Solutions, Where Next?

08:00COFFEE & NETWORKING
08:30OPENING & WELCOME
08:35ADVICE for PRACTITIONERS: T2RL’s approach to procuring a new generation architecture for passenger servicing
T2RL will present its views and perspectives on how airlines should consider the problem of procuring a future-proof architecture to deliver on the digital promise to business leaders and meet the needs and expectations of customers.
Bert Craven – Chief Research Officer, T2RL
09:10ADVICE for PRACTITIONERS: Distribution in the GDS and the link with the PSS
Airlines have the option of bringing the PSS and GDS discussion together to drive additional leverage in their negotiations, but there are some risks in this approach. T2RL will present its perspectives on linking the GDS and PSS agreements together.
Richard Clarke, CEO T2RL, Nathalie Geurden – VP Consulting, T2RL
09:45COFFEE & ROUND TABLE DISCUSSSIONS
10:45PANEL DISCUSSION: Personalisation and the GDS
Our panel of independent experts will discuss the implications of content agreements in the context of personalisation in three specific theoretical cases: 1) Where the Airline has chosen parity in terms of offers for all channels. 2) Where the Airline has chosen parity in the GDS powered channels only. 3) Where there is GDS participation with no guarantee of content.
Karl Isler – Consultant
11:15ROUND TABLE FEEDBACK SESSION
Each roundtable spokesperson will provide feedback on their topic following the roundtable discussions.
MODERATOR: Richard Clarke – CEO T2RL
12:10CLOSING ADDRESS
Mike Moore – Managing Partner, T2RL, Ian Tunnacliffe – Editor-in-Chief, T2RL
 12:30CONFERENCE FINISHES

Agenda subject to change.

Speakers

Keynotesview all Industry leader keynotes bring fresh thinking, pose critical questions and provide insight into new architectures for digital transformation – analysing what is driving change and demonstrating agility for transition.

Dave Shirk, President, Sabre Airline Solutions
Dheeraj Kohli, VP and Global head of Travel & Transportation, Unisys
Bertrand Kientz, Chairman & CEO, Conztanz

Presentationsview all A range of presentations by experts, analysts and airline peers explore views and insight from across the industry, based on independent analysis and practical advice.

Ravi Simhambhatla, SVP Commercial Systems, United Airlines
Peter Hauptvogel, CIO, FlyBe
Nigel Howard, Partner, Covington

Panellistsview all Join the debate – a range of panels linked to keynote and presentation themes, ensure you get the opportunity to discuss and debate with key technology suppliers, airline leaders and analysts.

Christopher Amenechi, VP Pricing & Revenue Management, Copa Airlines
Tim Reiz, CTO, Farelogix
Russell Bowman – VP Product Management, Vendor Solutions, T2RL

Russell Bowman has over 25 years of experience in airline systems and technology gained with British Airways and Virgin Atlantic Airways in roles including IT leadership, architecture, and programme management. Russell has provided strategic IT planning and delivery to just about every area of an airline with a particular focus on CRM, loyalty, commercial, and cargo.

Day 1 – 09:15 – MASTER CLASS – VENDORS: Responding to a Request For Proposal (RFP)
T2RL will walk vendors’ product management, marketing and sales teams through the T2RL Procure IT process. The masterclass will focus on how to create and manage responses to questions and prepare for the demonstration, migration and implementation workshops. This will allow vendor teams to present their services in the best possible light. The goal of the session is to ensure the vendor teams save time and money in responding to RFPs without compromising the ability to sell to prospective airline customers.

Richard Clarke – CEO, T2RL

Richard Clarke’s 20 years of experience in the travel industry includes work as a consultant and an adviser on technology for airlines, global distribution systems, travel agents, governmental agencies and regulatory bodies, institutional investors, and IT system vendors with solutions for the travel and transportation marketplace. He speaks regularly at conferences and has written for travel publications such as Airline Business and IATA’s Airlines International. Richard has lived in the UK, France, Spain, Thailand, and China. He has a BA in Business Finance and Accounting from Coventry Business School in the UK.

Day 1 – 11:00 – MASTER CLASS: Contracting for PSS
Ultimately PSS contracts are complex, they cover terms and conditions, capabilities and services, service levels, regulatory and mandatory compliance together with broader governance on the solution roadmap and future developments. T2RL’s research and experience suggests that many airlines believe the PSS contract is almost the exclusive domain of the airlines in-house or externally appointed legal team during negotiations. Many airlines are developing their final contract with the chosen vendor after they have made a decision on a solution. T2RL and the World renowned legal firm Covington and Burling will provide airline delegates with insight and perspectives on effective processes and practices for contracting PSS solutions. The masterclass will provide airline business leaders with best practices in defining their requirements in terms of outcomes, legal experts with insight on the key business issues and business practices. IT leaders will also have the opportunity to discuss service management and service levels from a contracting perspective including incentives for performance. The session will also provide airline procurement professionals with insights on managing the stakeholders associated with a PSS decision in order to get the best possible outcome for the airline in contracting whilst balancing the needs of management and the system users.

Day 3 – 09:10 – ADVICE for PRACTITIONERS:Distribution in the GDS and the link with the PSS
Airlines have the option of bringing the PSS and GDS discussion together to drive additional leverage in their negotiations, but there are some risks in this approach. T2RL will present its perspectives on linking the GDS and PSS agreements together.

Nathalie Geurden – VP, Consulting, T2RL

Nathalie Geurden has over 21 years of experience in the airline and travel agency business. For the last 15 years Nathalie has held various commercial roles at Amadeus IT Group SA. Responsibilities included managing distribution agreements, passenger servicing system (PSS) requests for proposals (RFP), negotiations, contracting and implementation. Nathalie has lived in France, the UK, Spain and Mexico. She holds a BA in International Business from the École Supérieure de Commerce Reims, France and Middlesex University in England. In 2013 she completed a Masters degree in Digital Marketing from the Online Business School of Barcelona and a Leadership Development Program with ESADE in December 2014. Nathalie is a Belgian national and is fluent in French, Spanish and English.

Day 1 – 09:15 – MASTER CLASS – VENDORS: Responding to a Request For Proposal (RFP)
T2RL will walk vendors’ product management, marketing and sales teams through the T2RL Procure IT process. The masterclass will focus on how to create and manage responses to questions and prepare for the demonstration, migration and implementation workshops. This will allow vendor teams to present their services in the best possible light. The goal of the session is to ensure the vendor teams save time and money in responding to RFPs without compromising the ability to sell to prospective airline customers.

Day 1 – 11:00 – MASTER CLASS – Start up Airlines – Contracting for PSS for a Start-Up Airline
Smaller carriers with limited initial passenger volumes want to enter into flexible PSS contracts that cater for growth and changes in the business model. Start-ups need to change priorities as they launch and adapt to changing market conditions. The marketplace for solutions for smaller carriers is very active with implementation timelines relatively short compared with those migrating from one PSS solution to another. T2RL will present the market place for smaller carriers and lead a session on how small carriers can run an industrial strength contracting process quickly and efficiently in terms of resources and cost and management attention.

Day 3 – 09:10 – ADVICE for PRACTITIONERS: Distribution in the GDS and the link with the PSS
Airlines have the option of bringing the PSS and GDS discussion together to drive additional leverage in their negotiations, but there are some risks in this approach. T2RL will present its perspectives on linking the GDS and PSS agreements together.

Nigel Howard – Partner, Covington and Burling Ltd.

Nigel Howard has completed 15 major PSS agreement negotiations and is one of the world’s leading airline technology and distribution lawyers. He has completed negotiations on behalf of airlines with all of the following suppliers: Amadeus, Datalex, Farelogix, Google, Gogo, Hitit, HP, ibs, ITA, Lufthansa Systems, Mercator, Panasonic, Radixx, Sabre, Switchfly, Thales, Travelport, and Viasat. Clients turn to Nigel Howard to help them execute on their most innovative and complex transactions involving technology, intellectual property and data. He is a “tremendous attorney” singled out for his detail-oriented approach, according to clients interviewed by Chambers and Partners. Peer commentators note his admirable commercial awareness, which achieves business-focused results, often in the most challenging of circumstances. Technology, intellectual property and data are amongst the most valuable and strategic assets for a business. Mr. Howard has been at the forefront of initiatives to not only protect data assets for his airline clients, but to help them develop and implement data commercialization strategies having regard to the complex contract, IP, privacy, and data governance considerations that arise. He has represented companies in transactions covering the full spectrum of data related activities, including data capture and storage, business and operational intelligence, analytics and visualization, personalized merchandizing, and related cloud computing services, such as Data as a Service and Analytics Infrastructure as a Service. Mr. Howard has been ranked by Chambers Global, Chambers USA, Legal 500, Best Lawyers in America, and Who’s Who in American Law. Mr. Howard received his LL.M from University of London in 1991 and LL.B. from Lancaster University, England in 1987.

Day 1 – 11:00 – MASTER CLASS: Contracting for PSS
Ultimately PSS contracts are complex, they cover terms and conditions, capabilities and services, service levels, regulatory and mandatory compliance together with broader governance on the solution roadmap and future developments. T2RL’s research and experience suggests that many airlines believe the PSS contract is almost the exclusive domain of the airlines in-house or externally appointed legal team during negotiations. Many airlines are developing their final contract with the chosen vendor after they have made a decision on a solution. T2RL and the World renowned legal firm Covington and Burling will provide airline delegates with insight and perspectives on effective processes and practices for contracting PSS solutions. The masterclass will provide airline business leaders with best practices in defining their requirements in terms of outcomes, legal experts with insight on the key business issues and business practices. IT leaders will also have the opportunity to discuss service management and service levels from a contracting perspective including incentives for performance. The session will also provide airline procurement professionals with insights on managing the stakeholders associated with a PSS decision in order to get the best possible outcome for the airline in contracting whilst balancing the needs of management and the system users.

Dheeraj Kohli, VP and Global head of Travel & Transportation, Unisys

Dheeraj Kohli is a vice president at Unisys where he serves as the global leader for the travel and transportation practice. In this capacity, he oversees the assessment of existing services, leads the development of new industry solution offerings and sets the strategic vision for the company’s well-established travel and transportation business. He has more than 25 years of experience in the transportation industry featuring an extensive client advisory background having worked with some of the leading Fortune 500 brands across industry sectors, including railroads, airlines, airports, logistics, hospitality and aviation.

Day 2 – 09:10 – KEYNOTE PRESENTATION: A Faster, Better and Cheaper PSS
A leading vendor will share experience of delivering a new generation PSS using modern technology in terms of time to benefit and accelerating the deployment of new capabilities in merchandising, customer experience and business process efficiency.

Mike Moore – Managing Partner, T2RL

Mike Moore has over 30 years of experience in the Travel & Transportation sector as a programme director, CIO and consultant. He has worked with a broad spectrum of organisations, from multinationals through to start-up companies, delivering transformation programmes, strategy reviews, implementation programmes, contract reviews, RFPs and capability/performance initiatives – for both vendors and airlines. Mike has lived in the UK, Netherlands, Panama, New Zealand and Fiji where he drove the acclaimed restructuring and rebranding of the national airline.

Day 1 – 09:15 – MASTER CLASS – VENDORS: Responding to a Request For Proposal (RFP)
T2RL will walk vendors’ product management, marketing and sales teams through the T2RL Procure IT process. The masterclass will focus on how to create and manage responses to questions and prepare for the demonstration, migration and implementation workshops. This will allow vendor teams to present their services in the best possible light. The goal of the session is to ensure the vendor teams save time and money in responding to RFPs without compromising the ability to sell to prospective airline customers.

Day 1 – 11:00 – MASTER CLASS – START UP AIRLINES: Contracting for PSS for a Start-Up Airline
Smaller carriers with limited initial passenger volumes want to enter into flexible PSS contracts that cater for growth and changes in the business model. Start-ups need to change priorities as they launch and adapt to changing market conditions. The marketplace for solutions for smaller carriers is very active with implementation timelines relatively short compared with those migrating from one PSS solution to another. T2RL will present the market place for smaller carriers and lead a session on how small carriers can run an industrial strength contracting process quickly and efficiently in terms of resources and cost and management attention.

Dave Shirk, President, Sabre Airline Solutions

Dave Shirk oversees the world’s leading provider of technology solutions to the air transportation industry as president of Sabre Airline Solutions. He has more than 28 years of high tech experience across product management, product development, marketing, sales, and general management. His deep experience has equipped him to lead Sabre Airline Solutions to help outpace the marketplace, while continuing to position Sabre as the most innovative technology provider to the airline industry.

DAY 1 – 14:25 – KEYNOTE PRESENTATION: Delivering PSS Infrastructure as the enabler for Digital Transformation
This session looks at how one of the largest PSS providers is planning to deliver and enhance their capabilities – to ensure it remains relevant and at the core of its customer’s business – now and in the future by making the system “open” for digital transformation.

Bertrand Kientz, Chairman & CEO, Conztanz

Bertrand Kientz has spent 18 years with Air France from 1983 to 2001, where he has conducted the Air France and Air Inter migrations towards the Amadeus reservation system. He has joined JCDecaux, a world leader in outdoor advertising, as the group CIO. He has been instrumental in innovative projects, like the Paris self-service bike system (Vélib’). In 2008, he came back to travel IT, becoming VP, product Development strategy in Amadeus until 2012. He have co-founded and leads Conztanz since 2013 with the strong willingness to help the air industry to fully leverage the digital era.

DAY 1 – 15:05 – KEYNOTE PRESENTATION: Agility for Transition and Transformation
The transition to a new passenger systems architectures will require technology in the form of tools and adaptors that could be in place for some time. What does an airline need to be thinking about and how can this be accomplished? This session will look at the capabilities necessary for transition from a practical and technical perspective.

TBA

DAY 2 – 16:00 – KEYNOTE PRESENTATION: Delivering a Digital Customer Experience.
The role of the PSS in customer communication and disruption management Realignment of airline full resources – focusing on the passenger will becomes a necessary condition for managing both cost and the passenger experience. This session will focus on the role of the PSS in disruption management and schedule recovery.

Bert Craven – Chief Research Officer, T2RL

Bert Craven has over 20 years of experience in information technology in a wide variety of industry verticals and across the range of strategic planning, delivery and operations, culminating in 6 years as Chief Architect at easyJet during their most critical phase of transformational growth.

Day 3 – 08:35 – ADVICE for PRACTITIONERS: T2RL’s approach to procuring a new generation architecture for passenger servicing
T2RL will present its views and perspectives on how airlines should consider the problem of procuring a future-proof architecture to deliver on the digital promise to business leaders and meet the needs and expectations of customers.

Peter Hauptvogel, President & CIO, FlyBe

Peter Hauptvogel is an experienced Chief Information Officer with a demonstrated history of working in the airlines/aviation industry. Skilled in Digital Transformation, PSS Migrations, Operations Management, Analytical Skills, Airworthiness, Customer Relationship Management (CRM), and Airports. Strong business development professional focused on delivery.

DAY 1 – 15:45 – AIRLINE PRESENTATION: PSS and where it fits in airline architecture
A leading airline will share its view of where the PSS fits in to its overall systems and supplier architecture and share perspectives on the challenges that changing business requirements have had on its thinking and strategy.

DAY 1 – 16:20 – PANEL DISCUSSION: Towards a bigger or smaller role for the PSS
Where are we really going with PSS? Our panel will discuss their thinking and perspectives for the PSS in the context of business requirements and supply in the market place.

Scott Nason – Airline & Travel Industry Consultant, T2RL Fellow

Scott D Nason is a Independent Consultant and specializes in providing advice to organizations in the travel, transportation and hospitality industries. Mr. Nason served as the Vice President of Revenue Management at American Airlines Inc. Mr. Nason joined American Airlines in July 1980 and his 30-year career spanned a range of functions and roles. Mr. Nason has served on numerous public and private company boards and professional associations during the course of his career, most notably, SITA, Worldspan, as well as serving as Chairman of the Board of ATPCO. He is a distinguished lecturer and author of numerous articles on the airline industry and information technology.

DAY 2 – 09:45 – PRESENTATION: Dynamic Pricing – the independent perspective
This session will present T2RL’s latest research on the status of dynamic pricing. T2RL will share insights into the current market trends and results.

Ravi Simhambhatla – SVP Commercial Systems, United Airlines

Ravindra “Ravi” Simhambhatla joined United from Aer Lingus, where has been CIO since 2012. Previously, he served as CIO for Virgin America Airlines, and has worked in Silicon Valley for strong technology organizations such as Tesla Motors, Aspect Software & Legato Systems. Ravi has a BA, Computer Science from Richmond College, UK.

Day 1 – 15:25 – AIRLINE PRESENTATION: PSS and where it sits in airline architecture
A leading airline will share its view of where the PSS fits in to its overall systems and supplier architecture and share perspectives on the challenges that changing business requirements have had on its thinking and strategy.

DAY 1 – 16:20 – PANEL DISCUSSION: Towards a bigger or smaller role for the PSS
Where are we really going with PSS? Our panel will discuss their thinking and perspectives for the PSS in the context of business requirements and supply in the market place.

Neil Steer – Partner, Redburn

Neil Steer s an equity research analyst at Reburn, covering the Software & IT Services sector. His coverage includes the listed travel IT companies Amadeus, Sabre and Travelport. Prior to joining Redburn in 2003, Neil had worked in similar roles at Bank of America, Citigroup, UBS and HSBC. Over the last three decades covering the technology sector, he has produced sell-side equity research on Galileo (now part of Travelport) and Amadeus for their initial public offerings in 1997 and 1999 respectively. Neil graduated from Imperial College, London with a degree in Mechanical Engineering.

DAY 1 – 17:10 – PRESENTATION: The Equity Analyst’s View of the PSS Providers
What do Equity Analysts think about PSS suppliers and more importantly should the Airlines care?

Surain Adyanthaya, SVP, PROS

Surain Adyanthaya is responsible for the strategy of PROS airline software products. He has worked closely with various clients in multiple industries in the development of revenue management solutions that address their business needs. Since joining PROS in April 1993, Mr. Adyanthaya has served in numerous positions in product development and strategic business planning; including serving as Senior Vice President Strategic Business Development, where he was responsible for pursuing business opportunities in new industries and fostering strategic alliances. He has also served as Senior Vice President Software Development, responsible for the development of all software products at PROS. He has presented revenue management concepts and strategies at global industry conferences, and has published revenue management articles in widely distributed trade journals. Mr. Adyanthaya received a Bachelor of Science degree in Mechanical Engineering (highest honors) from the University of Houston and a Master of Science in Operations Research from Stanford University.

DAY 2 – 11:20 – PANEL DISCUSSION: Priced Availability, Offer Management and the PSS
Driven by the need to lower the cost of computing and deal with the exponential rise in shopping transactions the larger PSS providers like Sabre have moved their expensive mainframe-based shopping solutions to modern lower cost computing alternatives for years. What are the alternatives for priced availability and what’s the logic for a separation of priced availability from the PSS? This panel will discuss the different perspectives and the pace of innovation in priced availability in the context of more complex products and services.

Christopher Amenechi – VP Pricing & Revenue Management, Copa Airlines

Christopher Amenechi has been Vice-President of Pricing and Revenue Management since May 2016 at Copa. Prior to joining Copa, Mr. Amenechi was Vice-President of Revenue Management and Porter Escapes at Porter Airlines in Toronto, Canada. He also served as Vice President of E-Commerce and Merchandising at United Airlines where he held several top management positions over a 20year career. Mr. Amenechi graduated from Embry Riddle Aeronautical University, Daytona Beach with a bachelor’s degree in Aeronautical Engineering and a Masters in Aviation Management.

DAY 2 – 10:10 – PANEL DISCUSSION: The Future of Inventory Control and Revenue Management
The airline industry has built up a set of tried and tested methods and technologies for shopping, booking and selling airline seats. Digital interaction with customers offers the promise of improving and personalising the offer with the goal to increase revenues by more accurately meeting the needs of the customer. Given the current industry wide marketing architecture tied to schedule, classes and fares what does this mean for PSS based inventory management and revenue management applications in the longer term. The panel will explore the alternatives available for inventory control and revenue management and the pros and cons of each alternative. Given the superior levels of control promised by NDC and ONE Order it will also ask the question “Is there still a need for Revenue Integrity software?”

Mike Barrera – Chief Product Officer, Radix International

Michael Barrera joined Radixx in 2005 as Senior Vice President of Technology has been serving as Chief Product Officer since 2016. He began his career working for the US Department of Commerce in the National Oceanic and Atmospheric Administration (NOAA) where he helped develop leading edge environmental monitoring applications still in use today. Subsequently, he worked as a consultant in the cruise line industry, bringing some of the first client server, PC based applications to this industry. In 1994, he joined Ultimate Software Group (NASDAQ: ULTI) where he was instrumental in the architecture, management, and development of Ultimate Software’s new Windows based software platform. Michael was promoted to the position of Vice President of IT/CIO shortly after the IPO, managing a large nationwide operation. He joined Radixx in 2005 as Senior Vice President of Technology.

DAY 2 – 12:05 – PANEL DISCUSSION: Merchandising and Retailing inside or outside the PSS? Do we care?
Retailing and merchandising appears to be driving significant investment for airlines and remains a key focus for many. Airlines continue to seek ways to convert and stimulate lookers into bookers and browsers into buyers. This panel will discuss the current role of the PSS in delivering omni-channel merchandising and how that might change over time.

Aiden Brogan- President & CEO, Datalex

Aidan Brogan joined Datalex in 1994. Aidan was appointed to the Board on 25 June 2012, and took up the role of CEO on 11 September 2012. Prior to taking up the CEO position Aidan was SVP of sales, and was instrumental in building the leading product and market position for Datalex. With nearly 20 years’ experience in the airline and travel industry, Aidan’s background includes project management, system design, product development, marketing, business planning and international sales. Previous to this Aidan served a variety of roles for Westinghouse in Dubai, UAE, in its airline and travel business in the Middle East such as Regional Sales Manager and a range of support and development roles.

DAY 2 – 12:05 – PANEL DISCUSSION: Merchandising and the PSS Infrastructure
Retailing and merchandising appears to be driving significant investment for airlines and remains a key focus for many. Airlines continue to seek ways to convert and stimulate lookers into bookers and browsers into buyers. This panel will discuss the current role of the PSS in delivering omni-channel merchandising and how that might change over time.

Jim Davidson – President & CEO, Farelogix

Jim Davidson is a travel industry visionary with extensive experience and demonstrated success leading both large multi-national organizations and start-ups. Under Jim’s leadership, Farelogix is recognized as a disruptor, innovator, and global force in the travel industry, constantly challenging the status quo to deliver world-class distribution and merchandising technology to airlines around the world. Jim was named one of the 25 Most Influential Executives in the Business Travel Industry by Business Travel News. Prior to joining Farelogix in 2005, Jim was President and CEO of NTE. Before NTE, he held several senior leadership roles, including President and CEO of Amadeus Global Travel, North America; head of sales and marketing at System One; and Vice President of Marketing at Reed Travel Group/OAG. Jim holds an undergraduate degree in Business Management, a Masters of Science in Education, and an MBA.

DAY 2 – 12:05 – PANEL DISCUSSION: Merchandising and the PSS Infrastructure Retailing and merchandising appears to be driving significant investment for airlines and remains a key focus for many. Airlines continue to seek ways to convert and stimulate lookers into bookers and browsers into buyers. This panel will discuss the current role of the PSS in delivering omni-channel merchandising and how that might change over time.

Peter Hauptvogel, President & CIO, FlyBe

Peter Hauptvogel is an experienced Chief Information Officer with a demonstrated history of working in the airlines/aviation industry. Skilled in Digital Transformation, PSS Migrations, Operations Management, Analytical Skills, Airworthiness, Customer Relationship Management (CRM), and Airports. Strong business development professional focused on delivery.

Day 1 – 15:45 – AIRLINE PRESENTATION: PSS and where it sits in airline architecture

A leading airline will share their views on where the PSS fits in to its overall systems and supplier architecture, as well as sharing their perspectives on the challenges that changing business requirements have had on thinking and strategy.

DAY 1 – 16:20 – PANEL DISCUSSION: Towards a bigger or smaller role for the PSS
Where are we really going with PSS? Our panel will discuss their thinking and perspectives for the PSS in the context of business requirements and supply in the market place.

Michael Reyes – Senior Director, Customer Centricity and Data & Analytics, SABRE

Michael Reyes is responsible for the Data & Analytics line of business for Sabre Airline Solutions, including how airlines use their customer data to drive personalization capabilities across the portfolio. Michael brings over 10 years of experience in the airline industry, and is responsible for the P&L, product strategy, management and marketing for the Sabre Data & Analytics suite. Having originally joined Sabre as a member of the Pricing & Revenue Management consulting team, Michael worked onsite with airline P&RM departments to set strategy, execute seat and ancillary pricing and inventory actions, define consumer demand seasonality patterns, design organization structures, and implement industry best practices. Michael received his Masters in Transportation from the Massachusetts Institute of Technology, studying Operations Research, airline network planning, and Revenue Management; Michael also holds a Bachelors in Engineering from the University of Texas at Austin.

DAY 2 – 10:10 – PANEL DISCUSSION: The Future of Inventory Control and Revenue Management
The airline industry has built up a set of tried and tested methods and technologies for shopping, booking and selling airline seats. Digital interaction with customers offers the promise of improving and personalising the offer with the goal to increase revenues by more accurately meeting the needs of the customer. Given the current industry wide marketing architecture tied to schedule, classes and fares what does this mean for PSS based inventory management and revenue management applications in the longer term. The panel will explore the alternatives available for inventory control and revenue management and the pros and cons of each alternative. Given the superior levels of control promised by NDC and ONE Order it will also ask the question “Is there still a need for Revenue Integrity software?”

Semra Kandemir – Chief product strategy officer, Hitit

Semra Kandemir has graduated from Middle East Technical University, located in Ankara, Turkey as an Electronics Engineer in 1992. She has been working for Turkish Airlines between 1992 and 2009 in several positions as System Engineer, Project Manager and System Support Manager. In 2009, she joined the construction team of the Sabiha Gokcen Airport in Istanbul and contributed to the record-breaking construction period as CIO of the operating company. She took part in all of the operational IT systems installation and financial systems integration. She continued to work in Sabiha Gokcen until 2012 and joined Hitit Computer Services in 2013 as IT Director.

DAY 2 – 16:45 – PANEL DISCUSSION: Moving the DCS towards the passenger
Passenger check-in has traditionally been a core part of the PSS. New technology and business processes offer the opportunity to move a substantial amount of the work to the passenger and many airlines have already succeeded in making the travellers device the primary method for checking in. What does this mean for PSS core capability in terms of DCS? Our panel will discuss the opportunities and challenges of transforming the check-in process and the implications for departure control and flight closure. Many airlines, especially LCCs contract out ground handling. How do the specialist Ground Handler companies fit into the picture? IATA’s ONE Order initiative promises to revolutionise the relationship between booking systems (Reservations) and delivery systems (DCS). How will ONE Order change things, and in what time scale?

Ravi Simhambhatla – SVP Commercial Systems, United Airlines

Ravindra “Ravi” Simhambhatla joined United from Aer Lingus, where has been CIO since 2012. Previously, he served as CIO for Virgin America Airlines, and has worked in Silicon Valley for strong technology organizations such as Tesla Motors, Aspect Software & Legato Systems. Ravi has a BA, Computer Science from Richmond College, UK.

Day 1 – 15:25 – AIRLINE PRESENTATION: PSS and where it sits in airline architecture
A leading airline will share their views on where the PSS fits in to its overall systems and supplier architecture, as well as sharing their perspectives on the challenges that changing business requirements have had on thinking and strategy.

DAY 1 – 16:20 – PANEL DISCUSSION: Towards a bigger or smaller role for the PSS
Where are we really going with PSS? Our panel will discuss their thinking and perspectives for the PSS in the context of business requirements and supply in the market place.

DAY 2 – 10:10 – PANEL DISCUSSION: The Future of Inventory Control and Revenue Management
The airline industry has built up a set of tried and tested methods and technologies for shopping, booking and selling airline seats. Digital interaction with customers offers the promise of improving and personalising the offer with the goal to increase revenues by more accurately meeting the needs of the customer. Given the current industry wide marketing architecture tied to schedule, classes and fares what does this mean for PSS based inventory management and revenue management applications in the longer term. The panel will explore the alternatives available for inventory control and revenue management and the pros and cons of each alternative. Given the superior levels of control promised by NDC and ONE Order it will also ask the question “Is there still a need for Revenue Integrity software?”

Tim Reiz – CTO, Farelogix

Tim Reiz is responsible for guiding the development of Farelogix solutions and industry innovations. A technology thought leader with more than twenty-five years of experience in the travel industry, Tim is the brainchild and driving force behind several groundbreaking Farelogix solutions and technologies, including the company’s distribution systems and Airline Commerce Gateway. Prior to Farelogix, Tim was director for PASS Consulting Corporation. He also spent nine years with Amadeus Development Company S.A. in France, where he provided technical leadership for the Amadeus Global Distribution System (GDS). Tim began his accomplished career in the travel industry with Congress Incentive Travel Service GmbH in Germany, where he managed and developed software for large-scale incentive projects for several major companies.

DAY 2 – 11:20 – PANEL DISCUSSION: Priced Availability, Offer Management and the PSS
Driven by the need to lower the cost of computing and deal with the exponential rise in shopping transactions the larger PSS providers like Sabre have moved their expensive mainframe-based shopping solutions to modern lower cost computing alternatives for years. What are the alternatives for priced availability and what’s the logic for a separation of priced availability from the PSS? This panel will discuss the different perspectives and the pace of innovation in priced availability in the context of more complex products and services.

Graham Wareham – Global Director, Data & Distribution, ATPCO

Graham Wareham has over 20 years of experience in the airline industry and is the Global Director of ATPCO’s Distribution Portfolio. He is leading the development of Data Platform Services and NDC solutions to transform the future of the airline industry. Graham is a groundbreaking strategist, working with airlines, GDSs, and stakeholders across the airline ecosystem to implement new technologies that improve the data distribution processes. He ensures ATPCO delivers timely, cost-effective, and efficient enhancements and solutions to customers and owners. Prior to joining ATPCO, Graham served as Senior Director, Distribution and Consumer Direct, for Air Canada, responsible for strategic business development, cost and revenue management. He enjoys exploring new destinations and travel experiences.

DAY 2 – 11:20 – PANEL DISCUSSION: Priced Availability, Offer Management and the PSS
Driven by the need to lower the cost of computing and deal with the exponential rise in shopping transactions the larger PSS providers like Sabre have moved their expensive mainframe-based shopping solutions to modern lower cost computing alternatives for years. What are the alternatives for priced availability and what’s the logic for a separation of priced availability from the PSS? This panel will discuss the different perspectives and the pace of innovation in priced availability in the context of more complex products and services.

Carsten Weiße – Managing Director Global Travel, Accenture

Carsten Weiße joined Accenture in 2000 and has been spending all of his career within the travel and transportation industry, mainly focusing on transformations in the areas of distribution, customer service and operations. In his role within Accenture, Carsten has been helping clients in applying new technologies and transforming to become digital organizations. Carsten is member of Accenture’s airline industry leadership team and leads the newly built Accenture-Amadeus Strategic Alliance. Carsten holds a degree of Industrial Engineer (Diplom-Wirtschaftsingenieur) from the University of Darmstadt and prior to Accenture he worked for German Railway. He lives with his wife close to Frankfurt/Germany.

DAY 2 – 14:30 – PANEL DISCUSSION: The future of ticketing, revenue accounting and payments and what does it mean for the PSS?
The idea of a ticketless airline and PSS has been around for decades. What is clear is that some carriers have been able to dispense with complexity associated with the industry standard accountable documents simplifying their business processes and the underlying IT infrastructure to a point where the total cost of their systems appears to be a fraction of their competitors. Where are we going with ticketing, revenue accounting and payments? This panel session will explore the implications for the future.

PSS 2018 Attending Airlines

More airlines are being added. Please check often.

Conference Registration: join 200+ expected key stakeholders

Registration types and prices (in GBP)

  1. Airlines: £595
  2. Suppliers/Consultants: £2,995

To join the conference, start by selecting your attendee type from the drop down menu below.

Use the coupon code T2RLGROUP5 when registering 5-10 attendees at the same time, or use T2RLGROUP10 when registering 11 or more attendees.

Conference Venue: Queen Elizabeth II Centre

In the very heart of Westminster, ideally located to take full advantage of London

The QEII Centre is the largest dedicated conference, events and exhibition space in central London. This venue offers world class facilities for high profile conferences, conventions, exhibitions, awards dinners and corporate events.

The venue is located In the heart of London, surrounded by the buzz of Westminster, uniquely situated in the shadow of Big Ben, Westminster Abbey and the London Eye, a 6 minute walk from Westminster, 4 minutes from St James underground stations, 14 minutes from Victoria tube station – so organising further meetings in central London is easy and convenient, or even staying over for a bit of leisure time.

Easy to reach from main London airports: Heathrow 47 minutes and Gatwick 44 minutes.

QEII Centre

Venue address: QEII Centre, Broad Sanctuary, Westminster, LONDON SW1P 3EE | Venue site

Accommodation: DoubleTree by Hilton

We have agreed a special rate across the nights of the conference at the DoubleTree by Hilton, a short walk from the QEII and House of Commons.

Rooms at the reduced rate are on a first come first served basis, book now to avoid disappointment.

If you have any queries or issues please contact amy.weatheritt@t2rl.com

Hotel address: DoubleTree by Hilton, 30 John Islip Street, London SW1P 4DD | +44 207 6301000 | Hotel site

Sponsors

Platinum Sponsors

Company Profile

Sabre Airline Solutions provides comprehensive technology solutions that help airlines sharpen their competitive edge. Using our connected platforms, airlines gain the commercial planning, customer sales and service, retailing, and operations support they need to deliver a superior customer experience and realize profitable growth. The solution platforms are supported by robust data and analytics tools for smarter decision making at every touchpoint. Sabre’s future-ready technology is backed by deep industry knowledge, leading operations research and holistic services that ensure airlines realize maximum value in their investment with us. website

Sessions

DAY 1 – 14:25 – KEYNOTE PRESENTATION: Delivering PSS Infrastructure as the enabler for Digital Transformation
This session looks at how one of the largest PSS providers is planning to deliver and enhance their capabilities – to ensure it remains relevant and at the core of its customer’s business – now and in the future by making the system “open” for digital transformation. Dave Shirk, President, Sabre Airline Solutions

DAY 2 – 10:10 – PANEL DISCUSSION: The future of inventory control and revenue management
The Future of Dynamic Pricing. There is no doubt that airlines will face disproportionate scrutiny. Data and it’s disclosure and management is likely to attract more regulation given the power to influence behavior. This panel will discuss what this means for airlines and how this might shape the future of data and insight driven pricing strategies for optimising revenues.
Michael Reyes, Sabre

 

Company Profile

Unisys website

Sessions

DAY 2 – 09:10 – KEYNOTE PRESENTATION: A Faster, Better and Cheaper PSS
A leading vendor will share experience of delivering a new generation PSS using modern technology in terms of time to benefit and accelerating the deployment of new capabilities in merchandising, customer experience and business process efficiency. Dheeraj Kohli, President, Unisys Travel and Transportation

Gold Sponsors

Company Profile

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 449,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. website

Silver Sponsors

Company Profile

Uniquely positioned at the center of airline distribution, ATPCO elevates advanced technology and industry relationships to fuel the future of air travel. Owned by airlines, ATPCO manages more than 170 million fares for 430 airlines and is trusted as a neutral partner for airlines, agencies, search engines, global distribution systems, and governments worldwide. Its recently acquired subsidiary Routehappy powers rich content for flight shopping, helping airlines and distributors differentiate their products. Every day, the industry relies on ATPCO’s portfolio of technology and data solutions to help millions of travelers get where they need to go. website

Company Profile

Conztanz website

Company Profile

Covington is a pre-eminent international law firm of more than 1,000 lawyers practicing in the Americas, Europe, Asia, the Middle East, and Africa. In an increasingly regulated world, we have an exceptional ability to navigate clients through their most complex business problems, deals, and disputes. We offer tailored legal services at the intersection of IT and airline distribution, assisting airlines with their most critical and complex transactions involving technology, intellectual property, data, and distribution. Our core services include negotiating contracts for large, mission critical IT systems; sales and distribution agreements; cloud computing service agreements; advice on data ownership, privacy and security issues; and antitrust and competition law counseling and litigation. What sets us apart is our ability to combine the strength in our corporate, litigation, and investigations practices with deep knowledge of policy and policymakers, and one of the world’s leading regulatory practices. This enables us to create novel solutions to our clients’ toughest problems and deliver practical advice of the highest quality. website

Sessions

DAY 1 – 11:00 – PRE-CONFERENCE MASTERCLASS – Airlines
Contracting for Technical Solutions. Ultimately PSS contracts are complex, they cover terms and conditions, capabilities and services, service levels, regulatory and mandatory compliance together with broader governance on the solution roadmap and future developments. T2RL’s research and experience suggests that many airlines believe the PSS contract is almost the exclusive domain of the airlines in-house or externally appointed legal team during negotiations. Many airlines are developing their final contract with the chosen vendor after they have made a decision on a solution. T2RL and the World renowned legal firm Covington and Burling will provide airline delegates with insight and perspectives on effective processes and practices for contracting PSS solutions. The masterclass will provide airline business leaders with best practices in defining their requirements in terms of outcomes, legal experts with insight on the key business issues and business practices. IT leaders will also have the opportunity to discuss service management and service levels from a contracting perspective including incentives for performance. The session will also provide airline procurement professionals with insights on managing the stakeholders associated with a PSS decision in order to get the best possible outcome for the airline in contracting whilst balancing the needs of management and the system users. Nigel Howard, Partner, Covington and Burling Ltd.

Company Profile

Datalexis a market leader in digital commerce for travel retailers. The Datalex Digital Commerce Platform enables an omni-channel travel marketplace of over one billion shoppers covering every corner of the globe, driven by some of the world’s most innovative travel retail brands. Its customers include Aer Lingus, Air China, Air Malta, Air Transat, Copa Airlines, Hainan Group of Airlines, HP Enterprise Services, JetBlue Airways, Lufthansa Group, Philippine Airlines, STA Travel and Virgin Australia. The company is headquartered in Dublin, Ireland, and maintains offices across Europe, USA and China. Datalex is a publicly listed company and is listed on the Irish Stock Exchange (ISE: DLE). Follow on Twitter @Datalex. website

Sessions

DAY 2 – 11:20 – PANEL DISCUSSION: Priced Availability On or Off the PSS? Do we care?
This panel will discuss the different perspectives and the pace of innovation in priced availability, in the context of more complex products and services. Aidan Brogan, CEO, Datalex

Company Profile

Farelogix is a recognized leader and innovator in the travel industry. Its groundbreaking technology is modernizing the airline commerce and distribution landscape and is used by several of the world’s leading airlines. The company’s flagship Airline Commerce Gateway is a technology platform comprised of fully integrated and optimized components for airline-controlled distribution, shopping, pricing, merchandising, and retailing across channels. Recognized for its pioneering role in creating the distribution innovation known today as NDC, Farelogix now provides NDC (Level 3 certified) distribution for more than 20 airlines with connectivity to 10 major PSS systems. The company’s “Offer and Delivery Engines” (shopping/pricing, merchandising, availability calculation, schedule building, and NDC API) enable airlines to create, control, and deliver their offers independent of their PSS or GDS. These engines also represent the industry’s only shopping and merchandising suite designed for extreme high volume searching with infinite scalability in alignment with the NDC vision. Farelogix is headquartered in Miami, Florida, with an office in Dubai, United Arab Emirates. website

Sessions

DAY 2 – 10:10 – PANEL DISCUSSION: The future of inventory control and revenue management
The Future of Dynamic Pricing. There is no doubt that airlines will face disproportionate scrutiny. Data and it’s disclosure and management is likely to attract more regulation given the power to influence behavior. This panel will discuss what this means for airlines and how this might shape the future of data and insight driven pricing strategies for optimising revenues. Tim Reiz, CEO, Farelogix

DAY 2 – 12:05 – PANEL DISCUSSION: Merchandising and Retailing inside or outside the PSS? Do we care?
This panel will discuss the current role of the PSS in delivering omni-channel merchandising and how that might change over time.

Company Profile

Hitit Computer Services is a global IT Solution provider serving the airline and travel industries since 1994. Hitit’s Airline Travel IT Solution’s Brand “Crane” offers a comprehensive suite that covers the entire operational life-circle, starting from schedule and crew planning through core passenger service and ground-handling needs all the way to industrial-standard accounting and reporting tools. Crane also offers complementing solutions such as best-in-class embedded loyalty and customer management and multiple sales and distribution channels. Specialized offerings for non-air transport companies round up the Crane product portfolio as a complete Airline & Travel IT Solutions. Among Hitit solutions; Crane FF Loyalty Solution became number one in the world in 2012 and Hitit was named one of the Top 5 PSS providers in 2015. website

Sessions

DAY 2 – 16:45 – PANEL DISCUSSION: Moving the DCS towards the passenger
New technology and business processes offer the opportunity to move a substantial amount of the work to the passenger and many airlines have already succeeded in making the traveler’s device the primary method for checking in. IATA’s ONE Order initiative promises to revolutionise the relationship between booking systems (Reservations) and delivery systems (DCS). How will ONE Order change things, and in what time scale?
Semra Kandemir, Chief product strategy officer, Hitit

Company Profile

Company Profile

PROS is a cloud software company powering the shift to modern commerce for airlines. PROS focus is Offer Optimization: the combination of revenue management with eCommerce capabilities to give airlines unrivaled personalization and control over their travel offering. PROS portfolio spans revenue management, real time dynamic pricing, group sales, shopping and merchandising. Leveraging the power of dynamic pricing and data science, airlines can design personalized offers across the fare, seat and ancillaries, power their direct and NDC distribution channels and drive commercial value and brand loyalty. website

Sessions

DAY2 – 11:20 – PANEL DISCUSSION: Priced Availability On or Off the PSS? Do we care?
This panel will discuss the different perspectives and the pace of innovation in priced availability, in the context of more complex products and services. Surain Adyanthaya, Principal Product Strategy, PROS

Company Profile

Radixx International is an airline Distribution and Merchandising software provider helping airlines become retailers. Radixx is the go-to innovation partner for airlines to merchandise, sell and fulfill world wide travel content through any channel. Founded in 1993, Radixx International, Inc., headquartered in Orlando, Florida, is a leading provider of retailing and passenger processing systems. Radixx offers a world-class, browser-based, Passenger Services System, Departure Control System, and Internet Booking Engine, natively designed to help airlines increase their profitability and maximize productivity through expanded distribution services. The systems micro-services based architecture allows airlines to auto-scale and rapidly deploy to quickly adapt to their needs. Since 2016, Radixx has the backing of TA Associates, a leading global growth private equity firm, and is now delivering its sixth-generation passenger service system. Radixx’s fully integrated, cloud-based solutions support all airline business models and currently hosts over 35 airlines across six continents. website

Sessions

DAY2 – 12:05 – PANEL DISCUSSION: Merchandising and Retailing inside or outside the PSS? Do we care?
Retailing and merchandising appears to be driving significant investment for airlines and remains a key focus for many. Airlines continue to seek ways to convert and stimulate lookers into bookers and browsers into buyers. This panel will discuss the current role of the PSS in delivering omni-channel merchandising and how that might change over time.
PANELISTS: Jim Davidson – CEO, Farelogix, Aidan Brogan – CEO, Datalex, MODERATOR: Bert Craven – Chief Research Officer, T2RL, Mike Barerra – Chief Product Officer, Radixx

Bronze Sponsors

Company Profile

15below specialise in personalised passenger communications for the travel industry. Using our messaging platform, we give airlines, rail and travel companies the technology and the know-how to stay connected with passengers at every stage of their journey – from booking to arrival and beyond. Whether it’s managing unscheduled disruptions or sending personalised booking confirmations, mobile boarding passes or flight status updates, we provide the systems and workflows to send tailored, real-time notifications to millions of travellers. To find out more about how SWISS, JetBlue, Ryanair and +40 other customers use our system, or what we could do for you, visit our stand or see our website.
website

Company Profile

AeroCRS is an innovative solution provider for the airline industry since 2006. We provide an excellent, innovative and very user friendly PSS, that is being used by over 50 airlines from all over the world, including inventory management, reservations and flights management, fares management, B2C, B2B, DCS, FFP, full reporting center, BI Dashboard, API for 3rd party integrations and much more. Additional solutions that are being provided by AeroCRS include AeroCRS Network, a solution for distribution over OTAs, and AeroCRS Analytics, a robust platform for business intelligence that allows airlines to get more insights out of their data in order to assist them to improve marketing decisions. website

Company Profile

GoQuo, leaders in airline e-commerce, ancillary revenue, loyalty and customer analytics, will be launching their new customer intelligence platform during the PSS18. This exciting product, applicable for both airline internet booking engines and dynamic packaging, will allow airlines to maximize revenue whilst increasing engagement with their customers. Visitors can also speak to GoQuo’s experts to learn more about their cutting-edge technology developed in-house for internet booking engines, mobile apps, dynamic packaging, loyalty programmes and ancillary revenue. website

Company Profile

Indra’s IT and Consulting Airline Division is part of the Industrial & Consumer Markets Strategic Business Unit. As IATA strategic partner, it features worldwide presence with over 500 employees, making it a fresh international team in continuous growth. With over 25 years of experience in the airline industry, Indra provides solutions for more than 25 airline clients in 18 countries throughout Europe, Asia, Africa and LATAM. Indra stands out in the e-Commerce and Digital Transformation space, providing added-value products and tailor-made solutions for our airline clients, as part of a wider portfolio of digital solutions including functionalities such as booking flow manager, price cache, marketing campaign management, payments hub, promocodes, vouchers, on-hold bookings and web user experience, among others. Additionally, the unit has more than 20 years of experience in Revenue Accounting, having implemented more than 40 Revenue Accounting projects and launching most recently its new-generation premium Airline Revenue Accounting system, designed and developed from scratch and cloud based using big data technology. Furthermore, Indra also conveys a proven track record of valuable expertise and know-how regarding other IT and Business Intelligence solutions, such as consultancy, outsourcing services, loyalty, Big Data, cybersecurity, e-invoicing, software development, CRM or Application Management among others. website

Company Profile

KIU System Solutions is a new generation technology provider that offers airlines an integrated suite of solutions since 2002. Today we are the leading new generation airline software provider in Latin America and expanding our presence globally to other international markets like USA, Europe, Africa and Middle East. KIU System Solutions seeks to implement business solutions that integrate harmoniously computer systems and high-quality services as a value added partner. KIU Res, our comprehensive PSS, includes different distribution channels that allow airlines to improve sales, reduce distribution costs and gain efficiency, competitiveness and profitability. KIU Res, is such a solid and robust PSS, that became the leading reservation system in the region. KIU System Solutions complemented the PSS developing a revenue accounting and a frequent flyer system integrated among them as a way of offering better services and supporting new requirements of the airlines. The cost/benefit equation was so attractive, that our systems were rapidly accepted in the airline market. We are proud to say that more than 50 airlines that are using our system. website

Company Profile

Planitas website

Company Profile

With over 85 years of aviation communications experience, Rockwell Collins understands aviation messaging better than anyone. Our suite of messaging services fits your needs, whether you’re a ground handler, airport or airline – or if you provide any form of ground operational service. Our solutions are designed to help customers in the aviation industry overcome their toughest challenges with reliable, secure and cost-effective answers. And our dedicated employees use their expertise to provide value-added solutions to customers worldwide. These solutions – unmatched in the industry – include full implementation assistance, 24/7/365 end-to-end network management and customer support. website

Company Profile

Sirena-Travel operates GDS of the same name (1H). Sirena-Travel processes more than 55 Million passenger segments annually. Since 2013 Sirena-Travel has been recognized by IATA as a value member of the Strategic Partnerships program. Sirena-Travel has been certified in compliance with PCI DSS and acknowledged as an NDC capable provider (Level 2). Sirena-Travel developed Leonardo PSS, which holds the key position in the product portfolio of the company. Sirena-Travel provides hosting services to nearly 60 airlines. Sirena-Travel e-commerce solution serves over 440 internet stores of hundreds airlines and travel agencies. Astra DCS developed by Sirena-Travel is installed in more than 260 airports around the World and serves monthly over 80 airlines. website

Company Profile

World Ticket website

Marketplace

Company Profile

Datatrans, the leading Swiss Payment Service Provider, specialises in processing payments for demanding digital commerce customers. Many large merchants rely on their highly professional payments services as well as on their PCI Proxy, a solution that reduces costs, risk and the hassle of PCI DSS compliance. Swiss International Air Lines, Eurowings, Austrian Airlines, Brussels Airlines and Germania are longstanding airline customers of Datatrans. The privately owned company is financially and technically independent, operates its own payments system and can therefore offer a high degree of flexibility and a short time to market. Datatrans is certified according to PCI DSS since 2006. website

Email Nick Moore (nick.moore@t2rl.com) to discuss various sponsorship opportunities.