New Architectures in Airline Passenger Systems

Delivering Revenue & Business Agility

2-4 October 2018 · QEII Centre, London

Book Your Placeregister interest

Take part in the 5th global gathering of PSS business leaders & experts

PSS 2018 will cover the opportunities and challenges of delivering on the promise of incremental revenue and business agility in the digital world.

Over three days, industry leaders will highlight the innovations and global trends in PSS solutions. Top decision makers from airlines can expect to leave the conference with a clear understanding of which strategy is the best fit for their current business model.

The market for airline commercial systems is more dynamic than ever. Airlines will need new capabilities to optimise personalisation, dynamic pricing and customer acquisition in a digital world, as well as improving support for distribution new and old. Enhanced customer experience will be critical to gain competitive advantage. Attracting 200+ delegates with an agenda guided by the latest independent thought and findings on industry hot topics, PSS 2018 offers fresh ideas and actionable strategies.

PSS 2018 conference will be held during 2-4 October 2018 in London at The QEII Centre.

Join 200+ industry experts, analysts & peers.

However, if you are not yet ready to join, use the button below to find out more in our brochure and register your interest.

Programme & Speakers

Pre-conference Masterclasses

Take advantage of consulting masterclasses for airlines or vendors delivered by T2RL analysts and external consultants in hands-on, class-room sessions, to explore effective processes and practices around the RFP process and contracting for PSS.

Keynotes

Be inspired by our keynote presentations and listen to exceptional content from these high level industry experts as they share their market knowledge.

Discuss, Debate, Learn

Case studies, panel debates, round tables, high- level industry speakers, exhibitor marketplace, networking drinks and evening reception at the Houses of Parliament – all included in your delegate fee!

Networking & Social Events

Enjoy excellent networking opportunities and develop new business relationships with industry peers and technology experts from around the globe. Both a drinks reception and a private gala event at the Houses of Parliament are included in the price of your delegate registration.

The Future of the PSS in Digital Transformation, Monolith or Modular Solutions?

09:15 PRE-CONFERENCE MASTERCLASS – Vendors
Improving Responses to RFPs.
Nathalie Guerden, VP Consulting, T2RL, Russell Bowman, VP Product Management, Vendor Solutions, T2RL, Mike Moore, Managing Partner, T2RL
11:00 PRE-CONFERENCE MASTERCLASS – Airlines
Contracting for Technical Solutions.
Nigel Howard, Partner, Covington and Burling Ltd., Richard Clarke, CEO, T2RL
11:00 PRE-CONFERENCE MASTERCLASS – Start up Airlines
Procuring the right system for your business needs.
Mike Moore, Managing Partner, T2RL, Nathalie Geurden, VP Consulting, T2RL
12:30 REGISTRATION & WELCOME LUNCH
14:00 WELCOMING ADDRESS
Mike Moore, Managing Partner, T2RL
14:10 SETTING THE SCENE
Richard Clarke, CEO, T2RL
14:25 KEYNOTE PRESENTATION: Delivering PSS Infrastructure as the enabler for Digital Transformation
This session looks at how one of the largest PSS providers is planning to deliver and enhance their capabilities – to ensure it remains relevant and at the core of its customer’s business – now and in the future by making the system “open” for digital transformation.
Dave Shirk, President, Sabre Airline Solutions
15:05 AIRLINE PRESENTATION: PSS and where it sits in airline architecture
Where does the PSS fit in to the current system landscape and what is it delivering? Two leading airlines will share their views on where the PSS fits in to its overall systems and supplier architecture, as well as sharing their perspectives on the challenges that changing business requirements have had on thinking and strategy.
Ravi Simhambahtla, SVP Commercial Systems, United Airline
15:25 AIRLINE PRESENTATION: PSS and where it sits in airline architecture
Where does the PSS fit in to the current system landscape and what is it delivering? Two leading airlines will share their views on where the PSS fits in to its overall systems and supplier architecture, as well as sharing their perspectives on the challenges that changing business requirements have had on thinking and strategy.
Peter Hauptvogel, CIO, FlyBe
15:50 TEA BREAK
English Cream Tea sponsored by T2RL
16:20 PANEL DISCUSSION: Towards a bigger or smaller role for the PSS
Where are we really going with PSS? Our panel will discuss their thinking and perspectives for the PSS in the context of business requirements and supply in the market place.
17:10 PRESENTATION: The Equity Analyst’s View of the PSS Providers
What do Equity Analysts think about PSS suppliers and more importantly should the Airlines care?
Neil Steer, Redburn
17:45 CLOSE DAY 1
Ian Tunnacliffe, Editor in Chief, T2RL
17:45 – 21:00 DRINKS RECEPTION

Agenda subject to change.

What’s driving change inside the PSS? Why?

08am COFFEE & NETWORKING
09:00 OPENING & WELCOME
Mike Moore, Managing Partner, T2RL
09:10 KEYNOTE PRESENTATION: A Faster, Better and Cheaper PSS
A leading vendor will share experience of delivering a new generation PSS using modern technology in terms of time to benefit and accelerating the deployment of new capabilities in merchandising, customer experience and business process efficiency.
Dheeraj Kohli, President, Unisys Travel and Transportation
09:45 PRESENTATION: Dynamic Pricing – the independent perspective
This session will present T2RL’s latest research on the status of dynamic pricing. T2RL will share insights into the current market trends and results.
Scott Nason, Fellow, T2RL
10:10 PANEL DISCUSSION: The future of inventory control and revenue management
The Future of Dynamic Pricing. There is no doubt that airlines will face disproportionate scrutiny. Data and it’s disclosure and management is likely to attract more regulation given the power to influence behavior. This panel will discuss what this means for airlines and how this might shape the future of data and insight driven pricing strategies for optimising revenues.
Moderated by Ian Tunnacliffe, Editor in Chief, T2RL
11:00 COFFEE & NETWORKING
11:20 PANEL DISCUSSION: Priced Availability On or Off the PSS? Do we care?
This panel will discuss the different perspectives and the pace of innovation in priced availability, in the context of more complex products and services.
12:05 PANEL DISCUSSION: Merchandising and Retailing inside or outside the PSS? Do we care?
This panel will discuss the current role of the PSS in delivering omni-channel merchandising and how that might change over time.
13:00 LUNCH & NETWORKING
14:30 PANEL DISCUSSION: The future of ticketing, revenue accounting and payments and what does it mean for the PSS?
The idea of a ticketless airline and PSS has been around for decades. Where are we going with ticketing, revenue accounting and payments? This panel session will explore the implications for the future.
15:30 AFTERNOON TEA & NETWORKING
16:00 KEYNOTE PRESENTATION: Delivering a Digital Customer Experience. The role of the PSS in customer communication and disruption management
Realignment of airline full resources – focusing on the passenger will becomes a necessary condition for managing both cost and the passenger experience. This session will focus on the role of the PSS in disruption management and schedule recovery.
16:45 PANEL DISCUSSION: Moving the DCS towards the passenger
New technology and business processes offer the opportunity to move a substantial amount of the work to the passenger and many airlines have already succeeded in making the traveler’s device the primary method for checking in. IATA’s ONE Order initiative promises to revolutionise the relationship between booking systems (Reservations) and delivery systems (DCS). How will ONE Order change things, and in what time scale?
Moderated by Ira Gershkoff, Fellow, T2RL
17:30 CLOSING & MEET “BOARDING” EVENING RECEPTION
17:45 EVENING RECEPTION
Private guided tour and evening reception in the Houses of Parliament with drinks and standing dinner in the Members Lounge.
Limited to 200 places

Agenda subject to change.

Practical Advice for Buyers and Sellers of PSS Solutions, Where Next?

08:00 COFFEE & NETWORKING
08:30 OPENING & WELCOME
08:35 ADVICE for PRACTITIONERS: TBC
T2RL will present its views and perspectives on how airlines should consider the problem of procuring a future-proof architecture to deliver on the digital promise to business leaders and meet the needs and expectations of customers.
Bert Craven, Chief Research Officer, T2RL
09:10 ADVICE for PRACTITIONERS: Distribution in the GDS and the link with the PSS
Airlines have the option of bringing the PSS and GDS discussion together to drive additional leverage in their negotiations, but there are some risks in this approach. T2RL will present its perspectives on linking the GDS and PSS agreements together.
Richard Clarke, CEO T2RL, Nathalie Geurden, VP Consulting, T2RL
09:45 COFFEE & ROUND TABLE DISCUSSSIONS
10:45 PANEL DISCUSSION: Personalisation and the GDS
Our panel of will discuss the implications of content agreements in the context of personalisation in three specific theoretical cases: 1. Where the Airline has chosen parity in terms of offers for all channels. 2. Where the Airline has chosen parity in the GDS powered channels only. 3. Where there is GDS participation with no guarantee of content.
11:15 ROUND TABLE FEEDBACK SESSION
Each roundtable spokesperson will provide feedback on their topic following the roundtable discussions.
Moderated by: Richard Clarke, CEO T2RL
12:10 CLOSING ADDRESS
Mike Moore, Managing Partner, T2RL, Ian Tunnacliffe, Editor-in-Chief, T2RL.
12:30 CONFERENCE FINISHES

Agenda subject to change.

Pre-conference Masterclasses

Take advantage of consulting masterclasses for airlines or vendors delivered by T2RL analysts and external consultants in hands-on, class-room sessions, to explore effective processes and practices around the RFP process and contracting for PSS.

Keynotes

Be inspired by our keynote presentations and listen to exceptional content from these high level industry experts as they share their market knowledge.

Discuss, Debate, Learn

Case studies, panel debates, round tables, high- level industry speakers, exhibitor marketplace, networking drinks and evening reception at the Houses of Parliament – all included in your delegate fee!

Networking & Social Events

Enjoy excellent networking opportunities and develop new business relationships with industry peers and technology experts from around the globe. Both a drinks reception and a private gala event at the Houses of Parliament are included in the price of your delegate registration.

The Future of the PSS in Digital Transformation, Monolith or Modular Solutions?

09:15 PRE-CONFERENCE MASTERCLASS – Vendors
Improving Responses to RFPs.
Nathalie Guerden, VP Consulting, T2RL, Russell Bowman, VP Product Management, Vendor Solutions, T2RL, Mike Moore, Managing Partner, T2RL
11:00 PRE-CONFERENCE MASTERCLASS – Airlines
Contracting for Technical Solutions. Nigel Howard, Partner, Covington and Burling Ltd., Richard Clarke, CEO, T2RL
11:00 PRE-CONFERENCE MASTERCLASS – Start up Airlines
Procuring the right system for your business needs.
Mike Moore, Managing Partner, T2RL, Nathalie Geurden, VP Consulting, T2RL
12:30 REGISTRATION & WELCOME LUNCH
14:00 WELCOMING ADDRESS Mike Moore, Managing Partner, T2RL
14:10 SETTING THE SCENE Richard Clarke, CEO, T2RL
14:25 KEYNOTE PRESENTATION: Delivering PSS Infrastructure as the enabler for Digital Transformation
This session looks at how one of the largest PSS providers is planning to deliver and enhance their capabilities – to ensure it remains relevant and at the core of its customer’s business – now and in the future by making the system “open” for digital transformation. Dave Shirk, President, Sabre Airline Solutions
15:05 AIRLINE PRESENTATION: PSS and where it sits in airline architecture
Where does the PSS fit in to the current system landscape and what is it delivering? Two leading airlines will share their views on where the PSS fits in to its overall systems and supplier architecture, as well as sharing their perspectives on the challenges that changing business requirements have had on thinking and strategy.
Ravi Simhambahtla, SVP Commercial Systems, United Airline
15:25 AIRLINE PRESENTATION: PSS and where it sits in airline architecture
Where does the PSS fit in to the current system landscape and what is it delivering? Two leading airlines will share their views on where the PSS fits in to its overall systems and supplier architecture, as well as sharing their perspectives on the challenges that changing business requirements have had on thinking and strategy. Peter Hauptvogel, CIO, FlyBe
15:50 TEA BREAK
English Cream Tea sponsored by T2RL
16:20 PANEL DISCUSSION: Towards a bigger or smaller role for the PSS
Where are we really going with PSS? Our panel will discuss their thinking and perspectives for the PSS in the context of business requirements and supply in the market place.
17:10 PRESENTATION: The Equity Analyst’s View of the PSS Providers
What do Equity Analysts think about PSS suppliers and more importantly should the Airlines care? Neil Steer, Redburn
17:45 CLOSE DAY 1
Ian Tunnacliffe, Editor in Chief, T2RL
17:45 – 21:00 DRINKS RECEPTION

Agenda subject to change.

What’s driving change inside the PSS? Why?

08am COFFEE & NETWORKING
09:00 OPENING & WELCOME Mike Moore, Managing Partner, T2RL
09:10 KEYNOTE PRESENTATION: A Faster, Better and Cheaper PSS
A leading vendor will share experience of delivering a new generation PSS using modern technology in terms of time to benefit and accelerating the deployment of new capabilities in merchandising, customer experience and business process efficiency.
Dheeraj Kohli, President, Unisys Travel and Transportation
09:45 PRESENTATION: Dynamic Pricing – the independent perspective
This session will present T2RL’s latest research on the status of dynamic pricing. T2RL will share insights into the current market trends and results.
Scott Nason, Fellow, T2RL
10:10 PANEL DISCUSSION: The future of inventory control and revenue management The Future of Dynamic Pricing. There is no doubt that airlines will face disproportionate scrutiny. Data and it’s disclosure and management is likely to attract more regulation given the power to influence behavior. This panel will discuss what this means for airlines and how this might shape the future of data and insight driven pricing strategies for optimising revenues.
Moderated by Ian Tunnacliffe, Editor in Chief, T2RL
11:00 COFFEE & NETWORKING
11:20 PANEL DISCUSSION: Priced Availability On or Off the PSS? Do we care?
This panel will discuss the different perspectives and the pace of innovation in priced availability, in the context of more complex products and services.
12:05 PANEL DISCUSSION: Merchandising and Retailing inside or outside the PSS? Do we care?
This panel will discuss the current role of the PSS in delivering omni-channel merchandising and how that might change over time.
13:00 LUNCH & NETWORKING
14:30 PANEL DISCUSSION: The future of ticketing, revenue accounting and payments and what does it mean for the PSS?
The idea of a ticketless airline and PSS has been around for decades. Where are we going with ticketing, revenue accounting and payments? This panel session will explore the implications for the future.
15:30 AFTERNOON TEA & NETWORKING
16:00 KEYNOTE PRESENTATION: Delivering a Digital Customer Experience. The role of the PSS in customer communication and disruption management
Realignment of airline full resources – focusing on the passenger will becomes a necessary condition for managing both cost and the passenger experience. This session will focus on the role of the PSS in disruption management and schedule recovery.
16:45 PANEL DISCUSSION: Moving the DCS towards the passenger
New technology and business processes offer the opportunity to move a substantial amount of the work to the passenger and many airlines have already succeeded in making the traveler’s device the primary method for checking in. IATA’s ONE Order initiative promises to revolutionise the relationship between booking systems (Reservations) and delivery systems (DCS). How will ONE Order change things, and in what time scale?
Moderated by Ira Gershkoff, Fellow, T2RL
17:30 CLOSING & MEET “BOARDING” EVENING RECEPTION
17:45 EVENING RECEPTION
Private guided tour and evening reception in the Houses of Parliament with drinks and standing dinner in the Members Lounge.
Limited to 200 places

Agenda subject to change.

Practical Advice for Buyers and Sellers of PSS Solutions, Where Next?

08:00 COFFEE & NETWORKING
08:30 OPENING & WELCOME
08:35 ADVICE for PRACTITIONERS: TBC
T2RL will present its views and perspectives on how airlines should consider the problem of procuring a future-proof architecture to deliver on the digital promise to business leaders and meet the needs and expectations of customers.
Bert Craven, Chief Research Officer, T2RL
09:10 ADVICE for PRACTITIONERS: Distribution in the GDS and the link with the PSS
Airlines have the option of bringing the PSS and GDS discussion together to drive additional leverage in their negotiations, but there are some risks in this approach. T2RL will present its perspectives on linking the GDS and PSS agreements together.
Richard Clarke, CEO T2RL, Nathalie Geurden, VP Consulting, T2RL
09:45 COFFEE & ROUND TABLE DISCUSSSIONS
10:45 PANEL DISCUSSION: Personalisation and the GDS
Our panel of will discuss the implications of content agreements in the context of personalisation in three specific theoretical cases: 1. Where the Airline has chosen parity in terms of offers for all channels. 2. Where the Airline has chosen parity in the GDS powered channels only. 3. Where there is GDS participation with no guarantee of content.
11:15 ROUND TABLE FEEDBACK SESSION Each roundtable spokesperson will provide feedback on their topic following the roundtable discussions.
Moderated by: Richard Clarke, CEO T2RL
12:10 CLOSING ADDRESS
Mike Moore, Managing Partner, T2RL, Ian Tunnacliffe, Editor-in-Chief, T2RL.
12:30 CONFERENCE FINISHES

Agenda subject to change.

SPEAKERS (in alphabetical order)

Richard Clarke

Richard Clarke

T2RL – CEO

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Richard Clarke’s 20 years of experience in the travel industry includes work as a consultant and an adviser on technology for airlines, global distribution systems, travel agents, governmental agencies and regulatory bodies, institutional investors, and IT system vendors with solutions for the travel and transportation marketplace. He speaks regularly at conferences and has written for travel publications such as Airline Business and IATA’s Airlines International.

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Mike Moore

Bert Craven

T2RL – Chief Strategy & Research Officer

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Bert has over 20 years of experience in information technology in a wide variety of industry verticals and across the range of strategic planning, delivery and operations, culminating in 6 years as Chief Architect at easyJet during their most critical phase of transformational growth.

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Richard Clarke

Ira Gershkoff

T2RL – Principal Consultant

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Ira Gershkoff has over 30 years of experience in the travel industry as an operations manager, IT executive, and consultant. He has worked with more than 25 client airlines on 6 continents to streamline business processes that enable greater productivity and lower operating costs. He has pioneered some of the leading-edge concepts in airline management, including crew scheduling optimization, dynamic flight scheduling, and decision support for irregular operations (IROPS). Ira has B.S. and M.S. degrees from the Massachusetts Institute of Technology. He is the author of more than 20 technical papers on airline management and system integration, and is a frequent speaker at industry conferences.

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Mike Moore

Nathalie Geurden

T2RL – VP Consulting Services

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Nathalie Geurden has over 21 years of experience in the airline and travel agency business. For the last 15 years Nathalie has held various commercial roles at Amadeus IT Group SA. Responsibilities included managing distribution agreements, passenger servicing system (PSS) requests for proposals (RFP), negotiations, contracting and implementation. Nathalie has lived in France, the UK, Spain and Mexico. She holds a BA in International Business from the École Supérieure de Commerce Reims, France and Middlesex University in England. In 2013 she completed a Masters degree in Digital Marketing from the Online Business School of Barcelona and a Leadership Development Program with ESADE in December 2014. Nathalie is a Belgian national and is fluent in French, Spanish and English.

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Richard Clarke

Peter Hauptvogel

Flybe – CIO

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Mike Moore

Dheeraj Kohlin

Unisys – VP & Global head of Travel and Transportation

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Dheeraj Kohli is a vice president at Unisys where he serves as the global leader for the travel and transportation practice. In this capacity, he oversees the assessment of existing services, leads the development of new industry solution offerings and sets the strategic vision for the company’s well-established travel and transportation business.
He has more than 25 years of experience in the transportation industry featuring an extensive client advisory background having worked with some of the leading Fortune 500 brands across industry sectors, including railroads, airlines, airports, logistics, hospitality and aviation.

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Richard Clarke

Mike Moore

T2RL – Managing Partner

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Mike Moore has over 30 years of experience in the Travel & Transportation sector as a programme director, CIO and consultant. He has worked with a broad spectrum of organisations, from multinationals through to start-up companies, delivering transformation programmes, strategy reviews, implementation programmes, contract reviews, RFPs and capability/performance initiatives – for both vendors and airlines. Mike has lived in the UK, Netherlands, Panama, New Zealand and Fiji where he drove the acclaimed restructuring and rebranding of the national airline.

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Mike Moore

Scott Nason

Airline & Travel Industry Consultant

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Scott D. Nason is a Independent Consultant and specializes in providing advice to organizations in the travel, transportation and hospitality industries. Mr. Nason served as the Vice President of Revenue Management at American Airlines Inc. Mr. Nason joined American Airlines in July 1980 and his 30-year career spanned a range of functions and roles. Mr. Nason has served on numerous public and private company boards and professional associations during the course of his career, most notably, SITA, Worldspan, as well as serving as Chairman of the Board of ATPCO. He is a distinguished lecturer and author of numerous articles on the airline industry and information technology.

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Mike Moore

Dave Shirk

Sabre Airline Solutions – President

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As president of Sabre Airline Solutions, Dave oversees the world’s leading provider of technology solutions to the air transportation industry. He has more than 28 years of high tech experience across product management, product development, marketing, sales, and general management. His deep experience has equipped him to lead Sabre Airline Solutions to help outpace the marketplace, while continuing to position Sabre as the most innovative technology provider to the airline industry.

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Richard Clarke

Ravi Simhambhatla

United Airlines – VP Commercial Technology & Corporate Systems

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Ravindra “Ravi” Simhambhatla joined United from Aer Lingus, where has been CIO since 2012. Previously, he served as CIO for Virgin America Airlines, and has worked in Silicon Valley for strong technology organizations such as Tesla Motors, Aspect Software & Legato Systems. Ravi has a BA, Computer Science from Richmond College, UK.

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Mike Moore

Kathleen Wayton

Southwest Airlines – CIO

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Ms. Kathleen Wayton has been Senior Vice President and Chief Information Officer at Southwest Airlines Co., since July 18, 2017. Ms. Wayton is responsible for providing executive leadership and direction for Strategy, Change Leadership and Portfolio Management Teams. She leads the continued development and implementation of strategic plan at Southwest Airlines. She also drives company wide change and improvement projects; oversees the management of portfolio of investment opportunities; provides project management support; and supports the development of tools and processes to govern and manage strategy and project execution. Ms. Wayton graduated from the University of North Texas with a BA in Marketing.

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More speakers are being added. Please check often.

Conference Registration: join 200+ expected key stakeholders

Registration types and prices (in GBP)

  1. Airlines: £295 (Early Bird) – £595 (after 31st July 2018)
  2. Suppliers/Consultants: £1,995 (Early Bird) – £2,995 (after 31st July 2018)
Hurry! There are just 102 days left for Early Bird registration…

After 31st July 2018 standard rates apply.

Use the coupon code T2RLGROUP5 when registering 5-10 attendees at the same time, or use T2RLGROUP10 when registering 11 or more attendees.

Select your attendee type from the drop down menu below to start the registration process for the conference.

Conference Venue: Queen Elizabeth II Centre

In the very heart of Westminster, ideally located to take full advantage of London

The QEII Centre is the largest dedicated conference, events and exhibition space in central London. This venue offers world class facilities for high profile conferences, conventions, exhibitions, awards dinners and corporate events. It is located In the heart of London, surrounded by the buzz of Westminster, uniquely situated in the shadow of Big Ben, Westminster Abbey and the London Eye, a 6 minute walk from Westminster, 4 minutes from St James underground stations, 14 minutes from Victoria tube station – so organising further meetings in central London is easy and convenient, or even staying over for a bit of leisure time.

Easy to reach from main London airports: Heathrow 47 minutes and Gatwick 44 minutes.

QEII Centre

Venue address: QEII Centre, Broad Sanctuary, Westminster, LONDON SW1P 3EE | Venue site

Sponsors

Platinum Sponsors

Silver Sponsors

Bronze Sponsors

Email Nick Moore (nick.moore@t2rl.com) to discuss various sponsorship opportunities.