better information for better decisions

T2RL is a leading research company applying information technology to commercial & operational solutions for the airline industry, across all geographical regions

UNRIVALLED Airline IT Expertise

Established in 2005, T2RL is the market leader in the evaluation, selection and contracting of commercial & operational solutions and services for airlines. We specialise in complex technology procurement processes encompassing all business models, geographic regions, sizes and for all vendors in the sector. more…

UNIQUE Analysis & Research

The backbone of our analysis is an industry database of virtually all airlines, vendors, relationships, contracts, distribution, passenger activity, airline e-commerce, Global Distribution Systems (GDS), travel agency and related statistics. The T2RL database is the only commercial resource of its type. more…

T2RL on BBC News

Bert Craven, T2RL Chief Strategy & Research Officer gives insight to the BBC about the recent British Airways IT failure. Bert has over 20 years of experience in information technology in a wide variety of industry verticals and across the range of strategic planning, delivery and operations, culminating in six years as Chief Architect at easyJet during their most critical phase of transformational growth.

T2RL.NET Subscribers might be interested in our whitepaper Failures in Airline Systems: Complexity & Change as Risk Multiplying Factors in Airline Systems. Further analysis from Richard Clarke:  FirstView: BA must rightsize IT (subscribers)

T2RL’s unique RFP process: minimising risks in airline IT procurement

T2RL greatly reduce airline costs associated with choosing the right technology partner by minimising legal fees – vendor responses form a draft contract, reducing resource costs – no need for gap analysis and requirement gathering and minimising total cost of ownership – transparent contracts.

T2RL Procure IT RFP process can be run in 17 weeks saving airlines time and money. T2RL create a transparent view of the suppliers who can best fulfil the business needs of the airline, making the complex process quick, efficient and cost-effective, resulting in rational decisions for a flexible and open contract.

T2RL experts can support and guide airlines throughout the auditable Procure-IT process. T2RL are immersed in PSS procurement managing multiple engagements every year, whereas many airlines live through these complex IT system procurement cycles as rarely as every 10 years.

CONFERENCES: Where airline industry IT procurement executives and vendors meet

T2RL organise two conferences every year for airline industry IT procurement executives and vendors to meet and deal.

New Generation of Airline Passenger Systems Conference

The three-day conference will be held during 10-12th October 2017 in London. Last year’s event attracted over 300 delegates including the TOP EXPERTS within the industry. The conference actively helps airlines in their mission to gain real value from investment.

“Very good, and the new ‘question solution’ in the panel debates was impressive.”

Technology and Innovation in Airline Distribution Conference

The two-day conference will again take place in Asia next year. The 2017 event was a great gathering of distribution experts with over 160 INDUSTRY PROFESSIONALS in attendance. The conference facilitated innovative discussions to support best practice sharing, create solutions to content issues and gain clarity in your commercial vision within a fast growing market.

“Informative, entertaining and thought provoking”

Recent Publications

Airline Disruption Management Whitepaper

Jointly produced with Amadeus and presented at the recent New Generation of Airline Passenger Service Systems Conference, the Airline Disruption Management paper takes an in-depth look at the current state of Irregular Operations (IROPS). Download the PDF…


“The outcome far exceeded our expectations. T2RL created a fair and transparent environment that drove commercial tension enabling us to achieve the best possible outcome. The T2RL team’s unique insight and negotiation expertise was outstanding and allowed us to maximize cost savings, upgrade our existing PSS technology, and obtain improved contractual terms – all within record time!”

Tina Larson, Director of Distribution, Hawaiian Airlines