Our industry expertise helps airlines, technology vendors and travel businesses

BETTER information for better DECISIONS

Trusted. Impartial. Expert.

Established in 2005, T2RL specialises in complex technology procurement processes, encompassing all airline business models and technology vendors worldwide. The unique T2RL industry database is the backbone of our independent analysis, which monitors airlines, vendor capabilities, relationships, contracts, distribution, passenger activity, GDS, airline e-commerce and related statistics. Our analysis ensures T2RL products and services help build future-proof architectures, that meet business capability needs now and in the future.

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T2RL products and services support airlines with proven IT procurement processes, saving time and resources.
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T2RL’s unique industry database helps vendors develop products to meet airline IT needs.
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Travel Companies

We independently research and follow the solutions and services from over 150 of the world’s best travel platform technology providers.
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Over 60 airlines have chosen T2RL products and services to support them through complex IT procurement processes;

  • benefiting from T2RL in-depth analysis and unique industry database,
  • using dedicated T2RL procurement planning and RFP process tools,
  • understanding the dynamics of the global airline IT market,
  • using better information to make better decisions.

Hear what they have to say in this short video.

T2RL Conferences


Our PSS2019 Conference was attended by over 300 delegates from 100 airlines and vendors for 3 days of informative debate and knowledge-sharing about the ongoing industry transformation towards retail excellence. Look out for more information about our upcoming events: Asia Summit 1st April 2020, Bangkok and PSS2020 11-13th November 2020, London. Subscribe here for more notifications.

Recent T2RL Publications

Airline Disruption Management Whitepaper
Dynamic Pricing

The airline industry has some very specific characteristics that drive its commercial and operational practices…
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Airline Disruption Management Whitepaper
Distruption Management

Jointly produced with Amadeus, this paper takes an in-depth look at the current state of Irregular Operations (IROPS).
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Airline Disruption Management Whitepaper
IBE Report April 2019

The market for Internet booking engines
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British Airways IT Failures

T2RL Chief Strategy & Research Officer, Bert Craven gives insight to the BBC about the 2017 British Airways IT failure. For clients further information on this topic can be found in the following links.

Report: Failures in Airline Systems

Complexity & change as risk multiplying factors in airline systems.

What our clients say

“The outcome far exceeded our expectations. T2RL created a fair and transparent environment that drove commercial tension enabling us to achieve the best possible outcome. The T2RL team’s unique insight and negotiation expertise was outstanding and allowed us to maximize cost savings, upgrade our existing PSS technology, and obtain improved contractual terms – all within record time!”

Tina Larson – Director of Distribution, Hawaiian Airlines
Hawaiian Airlines

“We feel we have a very fair contract and a really good partnership with our vendor. T2RL’s process helped us to get there without alienating our partner. We felt like it was a great process and we all got to where we wanted to be.”

Kathleen Wayton – SVP & CIO, Technology, Southwest Airlines
Southwest Airlines

“For almost all the airlines, this is our first opportunity to change our PSS, especially for a large airline, like Japan Airlines. T2RL brings knowledge and experience to us to help make a good decision. That’s also protecting us while we are proceeding the PSS project.”

Hitoshi Sugihara – Director, Japan Airlines
Japan Airlines

“T2RL’s extraordinarily in-depth research and their detailed analyses have added a level of insight and guidance to the airline industry that goes far beyond what I thought possible. The Radixx team makes excellent use of their services and depends on them daily. T2RL has provided an indispensable assistance to our sales and marketing teams and continues to enhance our understanding of the marketplace.”

Unis S. Kamili – Director of Sales, Indian Subcontinent & Middle East, RADIXX