Our industry expertise helps airlines, technology vendors and travel businesses

BETTER information for better DECISIONS

Trusted. Impartial. Expert.

Established in 2005, T2RL specialises in complex technology procurement processes, encompassing all airline business models and technology vendors worldwide. The unique T2RL industry database is the backbone of our independent analysis, which monitors airlines, vendor capabilities, relationships, contracts, distribution, passenger activity, GDS, airline e-commerce and related statistics. Our analysis ensures T2RL products and services help build future-proof architectures, that meet business capability needs now and in the future.

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T2RL products and services support airlines with proven IT procurement processes, saving time and resources.

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T2RL’s unique industry database helps vendors develop products to meet airline IT needs.

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Travel Companies

We independently research and follow the solutions and services from over 150 of the world’s best travel platform technology providers.

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Over 60 airlines have chosen T2RL products and services to support them through complex IT procurement processes;

  • benefit from T2RL in-depth analysis and unique industry database,
  • using dedicated T2RL procurement planning and RFP process tools,
  • understanding the dynamics of the global airline IT market,
  • Hear from T2RL consultant Mike Moore in this short video.

T2RL Events

Airline Technology

Webinar – Wednesday 1 April, 2020
09.30 ICT, (90 mins)

A dynamic online session for airlines featuring T2RL consultant, Bert Craven will be providing insight to help airlines develop technology strategies.

Register Here


Wednesday 11 November – Friday 13 November 2020, QEII Centre, London

Over three days industry leaders will be immersed in ideas and strategy development focused on enhancing re-accommodation and airport processes for seamless passenger experiences.

Register Interest | Brochure →


Tuesday 11 November – Thursday 13 November

Our PSS2019 Conference was attended by over 300 industry leaders representing 100 airline and vendor organisations for three days of informative debate, knowledge sharing and networking.

Post Conference Brochure →

Recent T2RL Publications

Airline Disruption Management Whitepaper
Market report for airline operations (summary)

This short summary of the findings in our in-depth report on the market for airline operations systems gives an overview of the key findings.

Download the PDF →

Airline Disruption Management Whitepaper
Passengers boarded sold per distribution channel (summary)

This summary report gives an overview of the methods used for distributing an airline ticket.

Download the PDF →

Airline Disruption Management Whitepaper
The Market for Airline Internet Booking Engines (Summary)

This summary report covers vendors’  market share, the addressable market and key trends in 2018 and 2019.

Download the PDF →

British Airways IT Failures

T2RL Chief Strategy & Research Officer, Bert Craven gives insight to the BBC about the 2017 British Airways IT failure. For clients further information on this topic can be found in the following links.

Report: Failures in Airline Systems

Complexity & change as risk multiplying factors in airline systems.

What our clients say

“The outcome far exceeded our expectations. T2RL created a fair and transparent environment that drove commercial tension enabling us to achieve the best possible outcome. The T2RL team’s unique insight and negotiation expertise was outstanding and allowed us to maximize cost savings, upgrade our existing PSS technology, and obtain improved contractual terms – all within record time!”

Tina Larson – Director of Distribution, Hawaiian Airlines
Hawaiian Airlines

“We feel we have a very fair contract and a really good partnership with our vendor. T2RL’s process helped us to get there without alienating our partner. We felt like it was a great process and we all got to where we wanted to be.”

Kathleen Wayton – SVP & CIO, Technology, Southwest Airlines
Southwest Airlines

“For almost all the airlines, this is our first opportunity to change our PSS, especially for a large airline, like Japan Airlines. T2RL brings knowledge and experience to us to help make a good decision. That’s also protecting us while we are proceeding the PSS project.”

Hitoshi Sugihara – Director, Japan Airlines
Japan Airlines

“T2RL’s extraordinarily in-depth research and their detailed analyses have added a level of insight and guidance to the airline industry that goes far beyond what I thought possible. The Radixx team makes excellent use of their services and depends on them daily. T2RL has provided an indispensable assistance to our sales and marketing teams and continues to enhance our understanding of the marketplace.”

Unis S. Kamili – Director of Sales, Indian Subcontinent & Middle East, RADIXX